Tony Siciliano | Page 26

In September 2011 I was sold a CERTIFIED Pre-Owned 2008 Edge. Upon request I was supplied with a clean car history report and within a week of purchase I had the car back at the dealership for service. The Edge. Upon request I was supplied with a clean car history report and within a week of purchase I had the car back at the dealership for service. The car struggles and jerks at red lights as well as riding uphill. We love to ski and I'm afraid of it dying on me in the winter so in July 2012 I started looking at trading it in for a lease. I took the car to CarMax for an appraisal and I was offered $13,000 when I owed $20,000! I was told that the car had been in an accident and that it had after-market doors. I thought surely they were mistaken, so I went for a second opinion to a dealership in my neighborhood. I was able to look at the details of the CarFax report and to my utter astonishment, the car had been reported stolen on 08/03/2009 and recovered on Apr 04/29/2010. It was missing for almost 9 months, then it was in an accident in 2011!!! I called the dealership and met with Bob Hermanns, the used car manager, several times during the summer of 2012. Bob promised, in person and on the phone, to guarantee the full amount of my loan (at the time $20,000) should I decide to trade in my Edge at Stamford Ford. If I decided to trade elsewhere he told me that he would guarantee to buy the Edge from the alternate dealership for $19,500. I've shopped around the past couple of months and now that I've found a lease that I am ready to move forward with, Bob has retracted the guaranteed offer. He claims that he has too many Edge's coming off lease and that he does not want to take in a "worthless car!" I did not devalue the car, the dealership sold it to me devalued! According to other dealerships and kbb.com the car is worth $4,000 less because of the accident and theft on the CarFax report! I'm not looking to gain extra from this situation, I simply want to give back a bad car! As a single mother of two young children I'm barely getting by and I cannot afford to cover Stamford Ford's negative equity as a trade in. The interactions with the Stamford Ford management team have been extremely offensive! At the time of purchase THREE separate contracts had to be printed because of errors. Bob whispers condescending comments under his breath during conversations, and claims that a CarFax report has no bearing on the value of a trade-in! Yet, he devalued my BMW, as a trade, when I bought the Edge, because of an accident! As a high school English teacher I strive to teach my students accountability and I expect Stamford Ford to step up and account for their mistake. It is not my fault that lots of Edge's are coming off lease. I was sold a car with a history of abuse, as the seller, I expect Stamford Ford to honor their commitment to customer satisfaction and render my situation whole! More

Helpful 5

Report | Print

Tony Siciliano was wonderful... The ford focus it's my first car and he made so easy for me to purchase that car!! I will def recommend this dealer ship and the sales person "Tony Siciliano" first car and he made so easy for me to purchase that car!! I will def recommend this dealer ship and the sales person "Tony Siciliano" More

Helpful 0

Report | Print