Tracey Howe

Service Advisor Tracy Howe greeted me outside, very professional and businesslike. This was my 20 thousand mile service on our 2025 RAV 4 XLE Hybrid Premier. Start to finish my time there was less than professional and businesslike. This was my 20 thousand mile service on our 2025 RAV 4 XLE Hybrid Premier. Start to finish my time there was less than one hour, I didn’t have time to look around the new vehicles in the lot to pass the time! It’s always a great experience at Phillips Toyota. More

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They explain and showed me my records. We decided was needed. I was happy Thanks We decided was needed. I was happy Thanks More

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Great experience, fast service. I would recommend this car dealer to anyone looking to buy a vehicle. I would recommend this car dealer to anyone looking to buy a vehicle. More

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Excellent service for someone visiting the area from out of town. Bravo Toyota!!! Way to go of town. Bravo Toyota!!! Way to go More

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Appointment was very timely. Staff friendly knowledgeable maintained communication. Maintenance performed timely. Waiting room comfortable. Will definitely be returning. Staff friendly knowledgeable maintained communication. Maintenance performed timely. Waiting room comfortable. Will definitely be returning. More

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Trace has always had my back and I feel that I can rely on him on him More

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Very happy with the service I received at your dealership on Friday. Was in and out very quickly. on Friday. Was in and out very quickly. More

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I purchased my Venza from Phillips Toyota. Each time I have come in for service I have received courteous and immediate assistance whether or not I had an appointment. Repairs are explained th Each time I have come in for service I have received courteous and immediate assistance whether or not I had an appointment. Repairs are explained thoroughly and done quickly. The waiting area is comparable. I would recommend them highly.’ More

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I give the dealership 5 stars all because of TRACE, in service. HE IS OUTSTANDING!!! THE STAR!!!! He is knowledgeable, thorough, listens to your every word and does a pre-diagnosis before the mechanic se service. HE IS OUTSTANDING!!! THE STAR!!!! He is knowledgeable, thorough, listens to your every word and does a pre-diagnosis before the mechanic sees the car. Very attentive to needs of a waiting customer . Makes you feel like a person not just a thing that you have to take the keys from. Trace deserves recognition for the superb job he does. Customer service at its best.thank you Trace. I have been going to Seminole Toyota for years and a dozen or more times over same issue and asked for a complete inspection before insurance expired. Made appointment 12-3-25 waited 2 1/2 hrs to be told everything was fine nothing was wrong and no repairs or maintenance needed. Came to Phillips because same diagnostic code alert went off again, more than twenty plus times over the years. Just two months since a complete checkup at Seminole and then Trace brings me a list of maintenance needed and repairs to be done and solving the electronic alert issue. Please check the service that was done I will come to Phillips from now on. I don’t do reviews normally but I could not let this one go unanswered . Again, this rating is completely all because of Trace. I had no interaction with anybody else except the courtesy drives that took me to Cracker Barrel. Total time for service was 5 1/2 hours but very worth my while. ******** 3-11-26 Luedtke More

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I was able to get an appointment to address a check engine light issue first thing the next business day. The diagnosis was quick, but a part needed to be ordered, so I was given a loaner vehicle to h engine light issue first thing the next business day. The diagnosis was quick, but a part needed to be ordered, so I was given a loaner vehicle to have overnight which was much appreciated. The repair was done first thing the next morning, and the cost was what I expected. Trace from the service department and the woman who processed the paperwork for the loaner were both a pleasure to work with, and I would not hesitate to bring my car back for service. More

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