"New Car Purchase"
It was a pleasure to work with all of the people at Phillips Toyota. Chad Howell was my sales person and he worked with me to find the perfect car. I never felt any pressure from Chad or anyone in the dealership. It was the best car buying experience I have ever had. When the car was delivered, Chad spent along time going over all of the new things on the car.
Tim Moore handled all of the paperwork on the day I picked up the car and I also enjoyed working with him.
I recommend this dealership to anyone looking for a new Toyota.
"Very efficent and easy going"
- day at the dealer
I have purchased over 15 new vehicles in my lifetime, and this is my first wonderful experience. That was my third dealership visit that day. Right off the bat, you could tell the difference. Great job folks!
"Very responsive service department"
I had a problem with Michelin Defender tires that were to be replaced (at a pro-rated cost) under warranty. Dealership combined warranty sale/work with their ongoing tire sale to my advantage. Overall, this is an excellent dealership and I highly recommend them.
My only complaint was that most of the tires installed were more than one year old, as indicated by the DOT numbers. One was manufactured in the 13th week of 2015, two were manufactured in the 34th week of 2015, and the remaining one was manufactured in the 3rd week of 2016. Given that my warranty problem was cracking sidewalls, probably due to sun exposure, I was very surprised that they didn't install only the most recently manufactured tires on my vehicle to prevent future warranty issues with the new tires. I suspect that this was the doings of their supplier and not anything nefarious on the part of the dealership. Still, why didn't they install tires of more similar dates? Because I'm a girl and they thought I wouldn't notice? Well, I did notice and I won't let that happen ever again!