Travis Sparkman | Page 10

I was given a fair trade value for my trade. However, my purchase vehicle was not detailed for delivery. Also, the next day after purchase, I checked the oil and it was at the add level. I informed Toni Bon purchase vehicle was not detailed for delivery. Also, the next day after purchase, I checked the oil and it was at the add level. I informed Toni Bone. He had the service mgr. Travis call me and told me if the oil was in the knarled area the oil was too high, the newer models required below this area on the dip stick. According to my owners manual page 245, the oil should be between A & B. Travis intentionally lied to me a new customer. My rating is actually between 3 & 4. At this time I have reservations recommending your dealership. I am expecting a call from your dealership’s management regarding these issues. More

by brentwolter Verified Customer Verified Customer

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got a brake Took my escape in for brakes. I had received an email on service specials and apparently I did not read it well enough to understand what was or was Took my escape in for brakes. I had received an email on service specials and apparently I did not read it well enough to understand what was or was not included. I was shocked when the bill was 4 times the amount I was expecting. I am in my mid seventies and have to plan expenses carefully. Travis picked up on my distress and adjusted the bill without embarrassing me and made sure I left 100% satisfied. More

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2020 Edge Purchase John did a very good job finding and getting the 2020 Edge with the options and color we wanted. The Ford Team has also been easy to work with and ha John did a very good job finding and getting the 2020 Edge with the options and color we wanted. The Ford Team has also been easy to work with and have provided excellent service. More

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Exploer I took in my 2020 Ford Explorer for regular service. I was welcome they review what service my Explorer need. When done they gave me a call that I cou I took in my 2020 Ford Explorer for regular service. I was welcome they review what service my Explorer need. When done they gave me a call that I could come pick up my Explorer. More

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Quick, thorough and they make you feel like family. I love Ben Davis Ford in Auburn, Indiana. Everyone there treats you like family. AS a widow, I was scared to pieces to let a bunch of men show me a I love Ben Davis Ford in Auburn, Indiana. Everyone there treats you like family. AS a widow, I was scared to pieces to let a bunch of men show me a car. But I leased it and they take care of it. Perfect. Every service job is quick, thorough and I can get a loaner if I need it and I did. I love it there. More

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oil change Needed a oil change. The appointment was on time and I was happy with the work. The work was done in a timely manner. Thank you Needed a oil change. The appointment was on time and I was happy with the work. The work was done in a timely manner. Thank you More

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Courteous and Reliable Service Easy Scheduling of appointment; time efficiency of service; knowledge of cost before service on Escape was done; received notification that it was tim Easy Scheduling of appointment; time efficiency of service; knowledge of cost before service on Escape was done; received notification that it was time for vehicle to be serviced. More

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Awesome service and parts crew! Efficient and friendly! In and out lickety split! Thanks Travis, Tim and Ben for all your help! Keep up the great work In and out lickety split! Thanks Travis, Tim and Ben for all your help! Keep up the great work More

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Differential was out. Ben Davis rebuilt the rear end and I had to take it back for same issue. The then replaced transfer case. I bought explorer from them two months earlier. The repairs took three weeks w I had to take it back for same issue. The then replaced transfer case. I bought explorer from them two months earlier. The repairs took three weeks with no loaner car. More

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Have very positive feelings about the people I have been involved with there. Very well satisfied with our Ford Edge and the people who maintain it for us at Ben Danis Ford. Great vehicle and dealership cho involved with there. Very well satisfied with our Ford Edge and the people who maintain it for us at Ben Danis Ford. Great vehicle and dealership choice for us to this point. More

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