Travis Taggart

Today was very disappointing. My family and I have been in search of a Ford Transit Trail Edition and Schomp Ford, through extensive research, had one on order that was supposed t My family and I have been in search of a Ford Transit Trail Edition and Schomp Ford, through extensive research, had one on order that was supposed to deliver soon. Full backstory: through my employer I am offered a benefit for discounts on Ford vehicles. In speaking with the Schomp Salesman (it is at the discretion of the dealer to honor) they chose to not honor the discount due to the high demand of the Transit Trail (note "high demand"). The salesman went on to state that we could put down a refundable deposit of $500 to reserve the Transit at full MSRP and he would send us the paperwork to get it locked in. Upon receiving the deposit paperwork, it came to light that it was actually a non-refundable deposit and that it was only refundable upon not getting approved for financing. This was very off-putting as it was originally communicated/presented as fully refundable. Following was a long message thread where I asked Schomp to make the consession of waiving their policy on the deposit being non-refundable as I was willing to make the consession of paying full MSRP, forgoing the discount benefit I'm provided on Ford vehicles. Considering the discount was substantially greater than them waiving their policy on deposits being non-refundable, it seemed in my opinion to be a fair deal not to mention their confidence in being able to sell the unit with ease once it were to arrive and my family and I were to choose to back out of the deal. I even offered to put down a non-refundable deposit if they were to honor my discount. Nevertheless, their Sales Manager (who reached out to me) and GM were not interested in making any such consessions claiming they needed to hold fast to their policy, mind you a non-Ford policy. This is not a Ford policy as the deposit is not communicated to Ford as it would not trigger the release of the vehicle which the salesman stated was awaiting pickup (already built, along with other 2024 units) and being held by Ford until they unloaded more of their aging 2023 inventory. I guess the greatest disappointment comes from my own experience as someone who is in sales and believes in building customers for life, not to mention the old adage: a bird in hand is worth two in the bush. Both parties were leaving something on the table and while not of equal value, I was comfortable with that at the time. Reflecting on how this was handled, it spoke volumes to me about the character of Schomp Ford as a dealer, their ownership, leadership, culture but most importantly, their values. If they were unwilling to make such a small compromise and consession, what other policy(s) would they hold fast to when a show of goodwill could ensure they earned or kept a customer for life? This is a business/dealer I have no interest ever partnering or working with. I wish others a better experience than I had moving forward; just be leery, your business should be valued. More

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My buying experience with Schomp Ford was beyond incredible! Travis the GM, Kiersten the GSM and Devon my Salesman were incredibly hospitable. They made sure I knew what was going on and that I was incredible! Travis the GM, Kiersten the GSM and Devon my Salesman were incredibly hospitable. They made sure I knew what was going on and that I was comfortable through the entire buying process. They saved where they could and made this a perfect buying experience. Highly recommend! More

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Colton was very patient and attentive. He was extremely helpful. Process took longer than we had hoped but it was because of my questions. He was extremely helpful. Process took longer than we had hoped but it was because of my questions. More

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Easy, stress-free experience. Great, friendly employees that are informative and courteous. Thank you Devin for your patience and transparency! Great, friendly employees that are informative and courteous. Thank you Devin for your patience and transparency! More

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Travis delivered the Schomp experience and exceeded service levels! An exemplary leader at Schomp! Grateful for the opportunity to work with him today. service levels! An exemplary leader at Schomp! Grateful for the opportunity to work with him today. More

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I am a customer for life! From start to finish the best car buying experience ever. Period. I stumbled across this dealership and came in, just for an oil change. The init From start to finish the best car buying experience ever. Period. I stumbled across this dealership and came in, just for an oil change. The initial point of contact was great. While waiting for my service, a stroll across the street and looked at new trucks. Again, just another great experience that led to a new truck sale. Travis (GM) and Colton (Sales) and every interaction with any other employees was just fantastic. More

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The Schomp team was so helpful and incredible! Made purchasing a vehicle stress free and exciting! Great customer service and made the whole experience easy and fun! Made purchasing a vehicle stress free and exciting! Great customer service and made the whole experience easy and fun! More

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