Travis Wynn | Page 5

Great! The entire staff was very friendly from the second I walked through the front doors. Phil helped make my first car purchase quick, thorough, and painl The entire staff was very friendly from the second I walked through the front doors. Phil helped make my first car purchase quick, thorough, and painless. They were able to help me find a car that I wanted, at a price I was comfortable with and would recommend Casey Volkswagen & Subaru to anyone in the market for a new or used car. More

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So Good, I Bought Two! I visited Casey to look at colors in person. I had already worked with an Internet salesperson out of state and knew what I wanted. Phillip met me on I visited Casey to look at colors in person. I had already worked with an Internet salesperson out of state and knew what I wanted. Phillip met me on the lot and showed me around. I made it clear I had already found a great price elsewhere. We went inside to get brochures. He introduced me to Travis. Travis offered me a deal that was *almost* as good as the Internet guy, within $250, without me disclosing my other price. That was close enough for me to stay in town! I still shopped around to keep my options open. I returned two days later and bought a Jetta TDI w/Premium. The price was well below invoice and then dropped another $750 due to a VW promotion. One of their nearby competitors' prices was still $850 higher than Casey even though try tried to fudge some numbers to make their price look lower. They said, "I'm only making $100 on this sale... If Casey really can [do what you say], then go there and buy the car." Thanks for the advice, CFVW! I was so impressed with the car that I bought ANOTHER Jetta TDI w/Premium from Phillip two weeks later and enjoyed an additional $500 off for a Memorial Day promotion. In short, the sales team there was very friendly, helpful and overly courteous. No matter how informal I was, they never missed a "Sir," "Thank you," or any of the other courtesies we seem to be slowly losing in society today. Some websites suggest I could've gotten a slightly better deal. But they all say I got a good deal. Casey made some money and I got great prices on two outstanding cars. The 0.9% financing on each car has me paying less for each car than I did for a much more expensive Passat ten years ago. So I'm happy! More

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2014 Passat TDI SEL I came in for a test drive last minute on MOTHER'S DAY, service and negotiation where so easy and accommodating, I left with my brand new car about 3 I came in for a test drive last minute on MOTHER'S DAY, service and negotiation where so easy and accommodating, I left with my brand new car about 3 hours later. David Ratcliff was very attentive, Travis Wynn made sure all the banking was good to go and James Burley made the signing the easiest I've gone through so far. I've owned 8 vehicles by now and this was by far the best customer service experience I've ever had. I would recommend these guys any day! More

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Great experience! I walked in to this dealership after going to other dealerships that were not friendly and did not take me seriously. When I was so discouraged about I walked in to this dealership after going to other dealerships that were not friendly and did not take me seriously. When I was so discouraged about buying a car, Felix and Travis were exactly what I wanted and needed in helping me with my first huge purchase. They were friendly, welcoming, patient, understanding, knowledgeable, and were willing to work with me. I am more than satisfied with my experience. I love my new car and am so thankful to Felix and Travis for helping me get the car of my dreams! Thank you guys! More

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FANTASTIC shopping experience! I've never enjoyed car shopping, but the team at Casey quickly dispelled all the dreaded myths about the car-buying experience. It was clear right I've never enjoyed car shopping, but the team at Casey quickly dispelled all the dreaded myths about the car-buying experience. It was clear right away that these people were pros. Not just about their product, but about how to treat a customer. Not only did I feel good about the fairness of my trade and price for the car, I actually had fun from the entire time! Best of all, I never felt pressure from anyone; they approached the sale with the kind of class and integrity rarely seen today. A special thanks to Felix and the rest of the Casey team for being a class act; you have a customer for life! More

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Best Sales experience Ever I purchased a 2014 Volkswagen Passat from Joel Morancy in April of 2014, I have to honestly say that this was the most pleasant sale ever. I was in th I purchased a 2014 Volkswagen Passat from Joel Morancy in April of 2014, I have to honestly say that this was the most pleasant sale ever. I was in the market for a used Jetta when Joel recommended the Passat I tought that it was truly out of my price range. I would recommend this gentleman in a heartbeat. From the beginning there was no pressure what so ever. I came with my USAA certificate and not only was my price honored, the sales manager Travis rolled out the red carpet for me by going out of his way to get me approved from wells fargo financing. I shopped around at Southern VW, Checkered Flag and Greenbrier VW they would run my Credit 15+ and brought my score down by almost 20 points and had the nerve to ask me to bring a Co-signer. Even after that Casey still got me approved. So if you are in the market for a new Subaru or Volkswagen definitely check out what Joel can do for you before you go somewhere else. I even checked with Kelly-blue book and my Car appraised for more than I paid for..... Thanks a lot you Guys you earned my b-ness for the future.......Ron More

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I recently purchased a used 2003 VW Passat from this dealership on December 31, 2013. Overall, I am 100% UNSATISFIED with my experience and will NEVER recommend this dealership to anyone!! I was jerked dealership on December 31, 2013. Overall, I am 100% UNSATISFIED with my experience and will NEVER recommend this dealership to anyone!! I was jerked around with the price of the vehicle, lied to about the status of the car, shuffled from employee to employee, and today was the ultimate topping to this disaster. I bought the car on December 31, 2013 and the state inspection sticker was good. The sticker was dated 10/2014. The check engine light was on and I demanded the light be explained and accounted for before purchasing the car. I was told it was an intermittent misfire and I have not had any problems since with that issue. I then decided to purchase the vehicle and finalized the process. I went back today, 1/25/14 to pick up my permanent plates and also inquire about having a state inspection done as my parents and I thought that there was a law that ALL dealerships in Virginia must inspect the car before/when selling it. However, I did find out, it must only be a current sticker. Please correct me if I am wrong in that aspect. Travis Wynn said it was no problem, since they do lifetime state inspections, that he would give me a free inspection today and to go ahead to the service center. I took my car to the service center and waited for at least 1 hour and 30 minutes. Once Trish or Tish, from the service center came back after the inspection she said, "You're gonna need new tires or it's gonna get rejected and your brakes are at 20% and will need to be replaced within the next month to month and a half." Honestly, I was blown away as my inspection sticker was done in October 2013. So I told Trish or Tish that I needed to go speak with someone upfront. I told them my concern and that my tires still have tread and when sticking a penny in the tread, the head on the penny is covered. Travis Wynn then said, "Have a seat and I'll check on this issue for you." After waiting another 10-15 minutes, Travis came back up front and said, "You understand that this vehicle was sold as-is, correct?", I agreed. He continued, "So, it looks like your brakes will pass but because you have put 700 miles on the car since you bought it, you are gonna need new tires. We can go half on the tires for you." This really lit me up at this point. At this time it was 11:00am and we had been there for almost 2 hours. I told Travis I did not have the money right now, half priced or full price and told him I was going to look at my car. This is when I tried putting the penny in the tread and again was baffled at the fact they said my tires would not pass. Also, I have the inspection certification from the state inspection done at Casey BMW on 10/11/2013 by Kevin M. Agee. The Odometer reading was 127063. The right front and right rear tires were inspected during this inspection and reported as O.K. Between the car being driven in test drives and the 700 miles I put on the vehicle, there is no way the tires could not pass this inspection, only a few months later and less than 1,000 miles later. I am also very upset with the fact that I was lied to and told that the brakes would not not pass and then 10 minutes later told they would. The lying and dishonesty at this dealership is ridiculous. Throughout this whole process, I never believed a word any employee said to me. Daniel Gardner was very helpful and was truthful with me through the whole process. James Burley was not helpful at all and just wanted to "wrap it up" as he said, not even checking to see if I had test driven the car as I had not. I only worked with Travis today and Steve Jernigan was very helpful with the paperwork and finalizing the purchase as well as giving me ALL the appropriate forms and copies I needed and answering any questions I had. Also, one of your service mechanics at Casey VW, Reyes, was very helpful and honest. I am very unhappy with the way I was treated throughout this whole process. I am a 20 year old female and I feel I was taken advantage of during this whole process. I realize that I am purchasing an uncertified used vehicle, however, I am still a customer and bringing my money to your dealership regardless of how much the purchase price is on the vehicle I am interested in. Your employees made it very clear that I was not as important as the people purchasing higher priced cars. The only reason I purchased the car, despite the rude and dishonest employees, was because the car was "the one". I WILL NEVER return to this dealership as I refuse to be taken advantage of. I will be sure to NEVER recommend Casey VW to any friends, family members, or people throughout Hampton Roads. This dealership needs to be more professional, respectful, and honest in order to progress and thrive. More

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I had no intentions of purchasing a vehicle. I merely wanted to show a friend the vehicle that I was interested in. As soon as I approached the lot, we were welcomed by Elvis. Went for a test drive and wanted to show a friend the vehicle that I was interested in. As soon as I approached the lot, we were welcomed by Elvis. Went for a test drive and no pressure at all. Nothing about financing or a trade, just a simple test drive where I actually chose the route without having to argue about where and how I wanted to test the vehicle. Elvis made his attempts to close the sale as I declined each time. He then allowed for us to take it home, and we did. Unfortunately, the vehicle that I wanted wasn't available. When we returned the next day, Elvis was able to order the exact car. Two days later, it arrived. This was the simplest car buying experience and was very impressed with the treatment. The real experience was when I gave the loaner back and my vehicle was washed, waxed with plates already on it. All I had to do was sign. It took me longer to learn about the car than completing the paperwork. Just hit 1 week of owning the vehicle and have received 4 calls from the dealership just to check-in. Great service!!!! If you're going to get a Subaru, go see Elvis! He's a wealth of knowledge!!! Love my 2014 Indigo Blue w/Saddle Brown Leather! More

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We walked in knowing what we wanted, but by the time we left, we knew everything about the Jetta TDI that wasn't in any of the reviews we had read. The staff, particularly Elvis (can't remember his last n left, we knew everything about the Jetta TDI that wasn't in any of the reviews we had read. The staff, particularly Elvis (can't remember his last name), was helpful and really worked with us to get a good price and financing. There was no pushiness, though you can always expect to bargain. More

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I am very satisfied with the customer service and the great deal I got for my vehicle. The employees there are very friendly and they try their hardest to get me approved for my car and they did. I would great deal I got for my vehicle. The employees there are very friendly and they try their hardest to get me approved for my car and they did. I would recommend this dealership to anyone. More

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