Tri City Subaru Service Team at Tri-City Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
I'm on my 7th Subaru and my 3rd from TriCity...we service our baby with them and no other and have always been EXTREMELY satisfied...Subaru Love is definitely the case with my family!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
We have purchased five Subarus from Roger, and loved every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the first face I see when I walk in the door. For me, she is why I keep coming back to Tri-City. I trust Sue. She is incredibly knowledgeable about how these cars work and all the things that might go wrong with them, from brake pads and bearings to ... um... an embarrassing rodent problem and how we can prevent it from happening again. Sue is able to explain how my car works, what parts are wearing down and why, when they should be replaced, how much time I can wait and still safely drive the car. She explains it all without making me feel stupid, which I greatly appreciate, and she helps me save money whenever she can. Always with a friendly smile, the personal touch in a personal way.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
Professional, personal and customer oriented. Kind and friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respected dealership. I have purchased 5 vehicles from them and am about to get my 6th. No weather, no tourain or vehicle mishaps, a dealer I can trust.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tri City Subaru Service Team

My Review of Tri-City Subaru:
Kathleen works customer service and is always easy and pleasant to deal with and has a great smile! Sue Monaghan, Service Advisor goes above and beyond making sure my car is in good running order and I am always safe. She always lets e know what has to be done right away and what can wait. Why is this important? I am on limited income and my Subaru is 10 years old! AS far as I am concerned this is the best dealership and I really like the people there. My only small complaint, I have to pay for service!!!!!??

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tri City Subaru Service Team

My Review of Tri-City Subaru:
Tri-City Subaru is a consistently friendly and professional place to have your car serviced. Their prices are competitive, they take time to explain what needs to be done, they make every attempt to save money where possible, they keep to their appointments, and the staff is always courteous. I've been patronizing them for several years now and with a few different cars. In that time, my opinion of Tri-City has only improved.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
Tri City Subaru completely saved me from being taken advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm in Boston and noticed an engine error code (Er HC) on my console as well as the temperature guage being at the highest point. I found a Subaru dealership in Beverly Mass who could not look in depth until the next day, so they checked the coolant and thought it would be safe to get to a dealership nearer to my home. I went to Exeter Subaru (Exeter, NH), left my car there and was told I would get a call later in the day with an update. After approx 30 minutes, I received a call that my car was not driveable and there was a very serious problem with my engine...either cracked heads or a cracked head gasket. It would need to be taken apart and assessed (and of course they could start that right away). I was told that even if I decided not to have it fixed (since it was a 2006 and may not be worth it) it would cost me $570 for the labor. I asked if it was covered under warranty and was told "no, it's an '06). It was mentioned that I might consider trading out of it, since it had an engine problem and they could have me speak with a sales rep...send my car to auction and get a new one. they said I was looking at anywhere between $2-4000. I told them to wait and I called Tri City Subaru in Somersworth. Almost immediately after checking my VIN#, they told me that I was STILL COVERED under the power train warranty and they would send a tow truck immediately to pick it up. I called Exeter Subaru and they said, "Oh...it must be their own warranty, we could probably work something out for you". I said no of course. At that time they informed me that they had changed my oil and it would cost $77 (why would they change the oil if they thought I had a possible cracked head gasket?) The next morning, Tri-City called me to inform me that there was absolutely nothing wrong with my car. They showed me the Subaru technical report of the exact error code, it was a known issue. They showed me the warranty report and that I was covered until 5/31/11. All through this time, Tri-City Subaru took control and took care of me. They exhibited EXCELLENT customer service. They were honest, NEVER MENTIONED BUYING A NEW CAR, supportive and thorough. I have purchased 5 cars from Tri City and when I decide to purchase my next Subaru it will be from that dealership. With regard to Exeter Subaru, I wouldn't trust them for a second. I have never been scammed like that in my life. If it wasn't intentional, then it was beyond careless and negligent. The first thing they should have done was checked my VIN and discovered I was covered, instead of calling me and telling me my car was practically not worth repairing. Do you think it had something to do with the fact that it's almost paid off????? hmmmmm.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tri City Subaru Service Team

My Review of Tri-City Subaru:
Direct dealing from beginning to end. Knowledgeable sales staff with attentive but not pushy approach. THe service department has always been great to deal with, operates efficiently and on-time.Would certainly recommend to friends and family. Makes owning a car a more pleasant experience all around.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tri City Subaru Service Team

My Review of Tri-City Subaru:
I went in with my 1991 Subaru Legacy, and they were helpful and non-judgemental. Nice people all around. I needed my Legacy's VIN numbers confirmed as I have no title. I was given the run around at a few other garages and I was getting very discouraged.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tri City Subaru Service Team

My Review of Tri-City Subaru:
Much better service than I ever got at Planet Subaru in MA where car was purchased---more friendly, thorough, and considerate.

And price would have been marked as a '6' if I could have done it. Joey McCrossin himself went to bat for me with Subaru regional to get me covered for about $2,000 of out-of-warranty that my car really needed and I could not afford.

This going way above and beyond for a customer merits the highest possible rating and many future service visits. No Subaru owner should ever hesitate to use this outstanding dealer.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
I have been dealing with this dealership now for I think, 10 years and I believe this is my fourth car. All the people, from Roger{the owner},the service department,and especially my salesman Eric Mancuso. They are friendly,very pleasant,and always helpful. I would and have highly recommended this dealership to all my friends, family, and people I know.

Was this review helpful to you? Yes | No