Trinity Guzman
Trinity Guzman at Norm Reeves Honda Superstore West Covina
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Trinity Guzman | Page 3

Service Advisor

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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62 Reviews
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62 Reviews

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62 Reviews of Trinity Guzman

February 12, 2021

Dealership Rating
Employee Rating

This review is for service. Had to get my vehicle towed and left it there using the over night drop box. It was simple and got a call shortly after opened with the diagnosis. More

by Partyof4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Feb 15, 2021

Norm Reeves Honda Superstore West Covina responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do.

February 11, 2021

Dealership Rating
Employee Rating

The place is clean and receiving area is organize for appointment and also when they bring your car the seat is covered with plastic maybe the part department need to double check the part your buying li More

by victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 11, 2021

Norm Reeves Honda Superstore West Covina responded

Victor, we appreciate the great feedback and 5-star rating. We hope to see you again, have a great day!

December 26, 2020

Dealership Rating
Employee Rating

This is the only place I go for service. They always extend their services past their desk and always ready to help and they do. More

by erichassoul88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hyunh

Dec 28, 2020

Norm Reeves Honda Superstore West Covina responded

Thank you for the great review and 5-stars!

November 25, 2020

Dealership Rating
Employee Rating

The service department/advisors at Norm Reeves Honda West Covina are very professional and are very helpful and informative! Trinity explained everything I needed for my vehicle and was not pressured into ge More

by Pmg0614
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 30, 2020

Norm Reeves Honda Superstore West Covina responded

Thanks for taking the time to give us a 5-star rating and positive review!

November 13, 2020

Dealership Rating
Employee Rating

Overall good. Repair tech left part of the air intake loose (sloppy work). The manager had to fix it. Advisor was very helpful and knowledgeable. More

by John755
Recommend Dealer
Yes
Nov 16, 2020

Norm Reeves Honda Superstore West Covina responded

We really appreciate this great review and positive rating, John!

October 27, 2020

Dealership Rating
Employee Rating

I had to service my car recently and the crew at Norm Reeves West Covina were able to get me situated without any hassles. They weren't pushy, and their customer service was impeccable. I'm glad I purcha More

by mikevee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 29, 2020

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star rating and sharing about your recent experience at our dealership, Mike!

October 15, 2020

Dealership Rating
Employee Rating

I always visit Honda dealership in West Covina for service where I bought two cars. It is a great experience working with Trinity Guzman who is a top notch advisor, takes care of everything efficient More

by dpnaik6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 15, 2020

Norm Reeves Honda Superstore West Covina responded

We really appreciate this great review and positive rating! We appreciate your loyalty!

August 13, 2020

Dealership Rating
Employee Rating

We have taken our four Honda’s for service for thirteen years. We always ask for Trinity Guzman she is the best we have had. We always get treated well. We have waited for her to return from vacation to ge More

by Baymarhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 14, 2020

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to share this positive feedback and 5 star- rating!

August 11, 2020

Dealership Rating
Employee Rating

Outstanding customer service. Trinity made the process seamless. Explained what my car needed for my approval and reviewed what would be needed on next visit. Great job! More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2020

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to share this positive feedback and 5 star- rating, Laura!

July 29, 2020

Dealership Rating
Employee Rating

Very good service and very nice, I appreciate all you do for me, I will recommend my friends and families to Norm Reeves Honda Superstore West Covina More

by Xiaogui Chen
Recommend Dealer
Yes
Jul 30, 2020

Norm Reeves Honda Superstore West Covina responded

We really appreciate the great review and 5 star- rating, Xiaogui! We really appreciate you recommending us!

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