Trinity Guzman | Page 6
Service Advisor
Norm Reeves Honda Superstore West Covina
1840 E Garvey Ave S
West Covina, CA 91791
62 Reviews
Write a Review62 Reviews of Trinity Guzman
August 23, 2019
Very happy with the service and Trinity Very satisfied with the service we will continue bringing our car in to be serviced It is close to our home and my husband loves the donuts and coffee Very satisfied with the service we will continue bringing our car in to be serviced It is close to our home and my husband loves the donuts and coffee More
August 18, 2019
Top Notch Customer Service and Car Service Ive been bringing my car to Norm Reeves for a couple of years now and ive had a great and personal experience. Their customer service is top notch esp Ive been bringing my car to Norm Reeves for a couple of years now and ive had a great and personal experience. Their customer service is top notch especially Trinity Guzman who update me from time to time and explain to me things i should know about my car. With people like her i wont take my car anywhere else!Their Service is also is top notch i can be sure that im getting the best service i can get. Thank you for your friendly and helpful team! More
May 11, 2019
A very good srrvice I was pleased with the length of wait time and was pleased with how thorough Honda was with the maintenance of my car. They really did top all the flu I was pleased with the length of wait time and was pleased with how thorough Honda was with the maintenance of my car. They really did top all the fluids all of my car’s fluids. More
May 10, 2019
Great costumer service! My car needed the regular stuff: oil change and I think the tires needed to be rotated. But during the service it was found out something on my left t My car needed the regular stuff: oil change and I think the tires needed to be rotated. But during the service it was found out something on my left tire needed to be replace. Joe H went out of his way to make sure the replacement was covered by the warranty. He was very nice and attentive, Thanks Joe for everything! More
Other Employees Tagged: Joseph Hyunh
April 13, 2019
Excellent Even though it was busy, all of the staff was extremely polite and ensured I was taken care of. They were also timely with the service to my car. Even though it was busy, all of the staff was extremely polite and ensured I was taken care of. They were also timely with the service to my car. More
April 10, 2019
Great service experience I've been bringing my Odyssey to this dealership to troubleshoot a suspension noise coming from the fronts. After several visits it looks like the pr I've been bringing my Odyssey to this dealership to troubleshoot a suspension noise coming from the fronts. After several visits it looks like the problem has now been fixed. The great thing is that all have been paid for my my Honda extended warranty. My service advisor (Trinity) always kept me up to date on what's going on with my vehicle. She also keeps me in the loop on what parts are being replaced and why. More
April 07, 2019
Go see Trinity Trinity is the reason why I keep coming back to Norm Reeves and why I leave happy knowing my car is in better shape. She makes sure my car is not only Trinity is the reason why I keep coming back to Norm Reeves and why I leave happy knowing my car is in better shape. She makes sure my car is not only safe to drive but she helps me keep it running like new. Even when the car has to stay over night she does everything she can to make it as convenient as possible for me. Thanks for everything Trinity! More
Other Employees Tagged: Richard Ramirez
March 24, 2019
Service advisor has not much knowledge Service advisor (Tiny Shen ) recommended me to replace wiper blade which i just replaced a week ago. and put Job order 101001 multiple point check bu Service advisor (Tiny Shen ) recommended me to replace wiper blade which i just replaced a week ago. and put Job order 101001 multiple point check but technician never did, Estimate ready time is 3.00 pm , i waited till almost 3.30 pm , no contact to let me know. If i didnt ask i might wait there till the dealer closes. BTW - your service advisor Trinity asked me to wait as she would help her client who waited in line behinds me first as they knew each other. That s kind of not professional at all. I wont go back and wont recommend anyone there More
Other Employees Tagged: Tony Shen
February 14, 2019
Air recall Very nice people with very clean facility. Delivered car from service per estimated work time. Trinity went over bill and service inspection. Thank Very nice people with very clean facility. Delivered car from service per estimated work time. Trinity went over bill and service inspection. Thanks to all. More
February 12, 2019
A1 service I am very satisfied with your service, quick and good. Especially the technician gave me very good recommendation. The only suggestion is that you can I am very satisfied with your service, quick and good. Especially the technician gave me very good recommendation. The only suggestion is that you can give car wash services in the future. More