Trinity Guzman
Trinity Guzman at Norm Reeves Honda Superstore West Covina
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Trinity Guzman | Page 6

Service Advisor

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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62 Reviews
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62 Reviews

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62 Reviews of Trinity Guzman

August 23, 2019

Dealership Rating
Employee Rating

Very happy with the service and Trinity Very satisfied with the service we will continue bringing our car in to be serviced It is close to our home and my husband loves the donuts and coffee More

by ???
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2019

Norm Reeves Honda Superstore West Covina responded

Thanks for sharing about your experience with us! We are so happy to hear it was a good one!

August 18, 2019

Dealership Rating
Employee Rating

Top Notch Customer Service and Car Service Ive been bringing my car to Norm Reeves for a couple of years now and ive had a great and personal experience. Their customer service is top notch esp More

by Regz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2019

Norm Reeves Honda Superstore West Covina responded

We truly appreciate the 5 star- rating and positive feedback!

May 11, 2019

Dealership Rating
Employee Rating

A very good srrvice I was pleased with the length of wait time and was pleased with how thorough Honda was with the maintenance of my car. They really did top all the flu More

by Line 194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2019

Norm Reeves Honda Superstore West Covina responded

Thanks for sharing about your experience at our service department!

May 10, 2019

Dealership Rating
Employee Rating

Great costumer service! My car needed the regular stuff: oil change and I think the tires needed to be rotated. But during the service it was found out something on my left t More

by LaPuentegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hyunh

May 13, 2019

Norm Reeves Honda Superstore West Covina responded

We appreciate the positive review about your experience with our service department.

April 13, 2019

Dealership Rating

Excellent Even though it was busy, all of the staff was extremely polite and ensured I was taken care of. They were also timely with the service to my car. More

by fmgil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2019

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5 star rating and positive feedback!

April 10, 2019

Dealership Rating
Employee Rating

Great service experience I've been bringing my Odyssey to this dealership to troubleshoot a suspension noise coming from the fronts. After several visits it looks like the pr More

by themaytimaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2019

Norm Reeves Honda Superstore West Covina responded

We really appreciate the 5 stars and great review!! Thanks for your loyalty!

April 07, 2019

Dealership Rating
Employee Rating

Go see Trinity Trinity is the reason why I keep coming back to Norm Reeves and why I leave happy knowing my car is in better shape. She makes sure my car is not only More

by MichaelScott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Ramirez

Apr 08, 2019

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5 star rating and sharing about your recent experience at our dealership, Michael Scott!

March 24, 2019

Dealership Rating
Employee Rating

Service advisor has not much knowledge Service advisor (Tiny Shen ) recommended me to replace wiper blade which i just replaced a week ago. and put Job order 101001 multiple point check bu More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tony Shen

Mar 25, 2019

Norm Reeves Honda Superstore West Covina responded

Hi - I apologize for the miscommunication and any inconveniences it may have caused. I'd like to hear more about your experience, please give me a call at a time that works best for you. -Octavio Cortes, Service Manger, 626-756-3870

February 14, 2019

Dealership Rating
Employee Rating

Air recall Very nice people with very clean facility. Delivered car from service per estimated work time. Trinity went over bill and service inspection. Thank More

by 2007 fit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2019

Norm Reeves Honda Superstore West Covina responded

Thanks for taking the time to share about your experience and we appreciate your feedback! Also, thanks for the 5 stars!

February 12, 2019

Dealership Rating
Employee Rating

A1 service I am very satisfied with your service, quick and good. Especially the technician gave me very good recommendation. The only suggestion is that you can More

by Jamesaccord123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2019

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to share about your experience at our dealership and we appreciate the suggestion!

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