Troy Cox | Page 60

The nicest Salesman Every! Troy was the best, no pressure, very knowledgeable and overall great experience. I always hate buying cars but he made it the nicest experience ever! Troy was the best, no pressure, very knowledgeable and overall great experience. I always hate buying cars but he made it the nicest experience ever! More

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pleasant Troy went above and beyond for us. He made a stressful situation easy. He tried his best to get us out of there in a timely fashion, which is not eas Troy went above and beyond for us. He made a stressful situation easy. He tried his best to get us out of there in a timely fashion, which is not easy in this day and age. More

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Great experience After visiting 2 other Hyundai dealerships, I am so glad I decided to visit Allen Turner. I had decided I wanted a Hyundai Santa Fe Sport. At the fir After visiting 2 other Hyundai dealerships, I am so glad I decided to visit Allen Turner. I had decided I wanted a Hyundai Santa Fe Sport. At the first dealership I went to (in Alabama), I walked around the showroom about 20 minutes and was never spoken to, which I take as a sign of poor customer service. I had contact with the second dealership (in Mississippi) by email and then by personal phone contact. I told the sales person what I wanted and was told they had 3 vehicles equipped the way I wanted in the colors I wanted. When I arrived, I spent over an hour being jerked around with ZERO vehicles I wanted on the lot. When I went to Allen Turner, I was met by Troy, treated with respect and shown 5 or 6 vehicles to choose from. The first day I was in a hurry and left with no pressure from Troy. Two days later I went back and purchased a 2014 Santa Fe Sport. The experience with Troy, Matt and Ben was the best I have had purchasing a vehicle in over 30 years. Congratulations to Mr. Allen Turner, he has put together a team to be proud of. More

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Fantastic new car buying experience X 2 Thank you for a fantastic new car buying experience X2. We bought his (Santa Fe Sport) and her (Accent) 2014 vehicles and were very pleased at the ov Thank you for a fantastic new car buying experience X2. We bought his (Santa Fe Sport) and her (Accent) 2014 vehicles and were very pleased at the overall experience. There was no pressure and lots of encouragement by the two sales people to test drive multiple cars to make sure we selected the correct ones to fit our needs. We are very pleased with the financing and greatly appreciate the both thorough and efficient manner of the business end of purchasing two new cars. Thank Troy Cox for your calm nature and kind manner. Your wealth of knowledge made us very comfortable in our new purchases. Thank you Raque Bohatka for all the time you spent with us both educating us on the options available and discovering the multiple people we knew in common, especially Mike Whelan. That discovery was key in closing the deal. Thank you Dominick Haymon for staying late and making sure we understood the best options for our extended warranty. We appreciate you taking the time to review our driving habits to help select the right warranty for us. We enjoyed the entire process and are excited to be part of the Hyundai family. Sincerely, Keith and Jill Johnson More

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An Enjoyable Afternoon I never thought I would say that about time spent buying a new car. But from the time we arrived at the dealership until the time we left with our new I never thought I would say that about time spent buying a new car. But from the time we arrived at the dealership until the time we left with our new Elantra, we actually enjoyed the experience. Troy greeted us at the door and made us feel comfortable. We talked about the cars and the models that we were looking at, shared some personal thoughts on buying a new car, took a couple of test drives, and picked out a car. Then comes the part that I usually hate - negotiations - ( SURPRISE ). Within 30 minutes we had the details worked out and were introduced to Shahid. He came in introduced himself, explained his part in the process, and worked his magic to secure our financing at the terms and payment that I had requested. Again I must say that these two professional gentlemen made an afternoon ENJOYABLE. When it comes time to upgrade to a newer model we will return to this dealership to deal with Troy and Shahid. More

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My Sales Experience I am providing this rating because I think it is important to provide positive feedback for those who exceed expectations. I have been contemplating I am providing this rating because I think it is important to provide positive feedback for those who exceed expectations. I have been contemplating purchasing a new vehicle for about three months. Troy contacted me on multiple occasions, and while I was not always good at getting back to him, he persisted. When I finally got to the point where I was ready, I contacted him, and he made himself available to me at my convenience. I knew the exact vehicle I wanted to look at, and he immediately took me for a test drive. While he was looking at my trade-in, I waited in his office. Shahid came in to talk to me, and while I remembered he had sold me my previous vehicle, so did he, as well as all of the details of that visit, even though it was three years ago. He stayed and talked with me until Troy returned. I usually need my husband to co-sign for me, but Troy and Shahid were able to work out financing for me in my own name. That was such a cool thing for me! I came back to this dealership because my initial experience with Shahid had been positive, and the dealership continued to take care of me long after the purchase of my Genesis. I have dealt with several other dealerships in Pensacola, and had never been treated as well, and never went back to either one. I love cars, and tend to keep them no longer than three years, so I deal with a number of dealerships. This particular visit, Troy and Shahid treated me like family. I didn't feel like I was just another customer. They did everything possible to make it a pleasant experience, and I left feeling as if I was special. There is absolutely nothing they could have done better. I will recommend them and the dealership to anyone I know who might be in the market. This was also the only dealership I have ever worked with that had the same employees three years later. I recognized almost everyone I saw. I usually dread the whole experience of buying a car, but I had a good time that afternoon. There wasn't one second of that three hours where someone wasn't taking care of me. Once Troy turned me over to Shahid to complete the financing portion, everything was ready, and the process took very little time. I will continue to return to this dealership as long as people like Troy and Shahid are employed there. More

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New car experience: On my first visit to Allen Turner to consider buying a new car, I was greeted with courteous and helpful employees who were knowledgeable in all res On my first visit to Allen Turner to consider buying a new car, I was greeted with courteous and helpful employees who were knowledgeable in all respects. They were patient and understanding to give me time to make a decision. I chose a new car that day. Thank you. Roy More

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Troy was amazing, kind, and patient for us trading in our vehicle for a bigger one and not having all the paperwork ready to go. He made us feel comfortable in making our choice for a new family car. vehicle for a bigger one and not having all the paperwork ready to go. He made us feel comfortable in making our choice for a new family car. More

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This dealership was by far the only one that stood by their word via phone conversations and treated us with extreme respect. Troy Cox was great to work with, a refreshing change from the push and shove their word via phone conversations and treated us with extreme respect. Troy Cox was great to work with, a refreshing change from the push and shove of so many salesmen at so many dealers we went to over the past week. Replacing a car is hard enough, but when you're forced to replace it due to an accident, stress levels are even more hectic. Troy made us feel comfortable, helped us relax and be able to trust by the time we left. Kind, courteous, respectful and more. We are very happy with our new Elantra and will definitely recommend Allen Turner Hyundai of Pensacola, FL to everyone! More

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We truly enjoyed our experience at Allen Turner Hyundai. We called several Hyundai dealerships from Stuart, Vero Beach, Orlando and Mobile, AL, none were as competitive with their price and willingness to e We called several Hyundai dealerships from Stuart, Vero Beach, Orlando and Mobile, AL, none were as competitive with their price and willingness to expedite as Allen Turner Hyundai. We worked well with Rob Clarkson, Troy Cox and Dominick Haymon and we even had a deal before arriving in Pensacola, so it was just a matter of paperwork. As one who is not a fan of buying a car (once every 10 years), they made the process seamless and stress free. We will definitely be working with our team at Allen Turner Hyundai again! Thank you, Rob, Troy and Dominick! Betsy Mueller, New Orleans, LA More

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