Troy Craig

Audi Wyoming Valley responded

Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer. I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers. Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for. If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can. -Mitch Kotarski General Sales Manager

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that everything went smoothly for you, especially after making the trip from two hours away. Alex truly takes pride in making the process easy and seamless, and we’re so glad he could help make your visit a great one. We appreciate your recommendation and hope you enjoy every mile ahead in your new vehicle! If you ever need anything, we're just a call away!

Audi Wyoming Valley responded

Thank you for the great feedback! We're so glad to hear that Curtis made your experience smooth and enjoyable from start to finish. His pre-viewing video and excellent communication are just some of the ways he strives to go above and beyond for our customers. We’ll make sure to share your appreciation with him—he’ll be thrilled! If there's anything else we can assist you with, don’t hesitate to reach out. We’re here to help!

Audi Wyoming Valley responded

Thank you for your honest feedback. I'm truly sorry to hear that your experience didn’t feel as exciting or satisfying as it should have—especially when buying a new Audi, which is a moment we always hope brings joy and confidence. I understand your frustration regarding the power-folding mirrors not being equipped on the A5 Sportback. It sounds like there may have been a misunderstanding, and I truly regret that, as this particular feature was so important to you, especially for the reasons you mentioned. We always strive to be as transparent and thorough as possible, and I’ll be following up with our team to ensure we’re asking the right questions and communicating clearly about equipment moving forward. As for the finance experience, it’s likely our team member was trying to build rapport while handling the paperwork—which can take a few moments to process—but I understand how it may have felt off-topic. Your perspective is appreciated, and it helps us fine-tune how we interact with every customer. We genuinely value you, and I’d love the chance to speak with you directly to see if there’s anything we can do to help turn things around or simply support you better moving forward. Please don’t hesitate to reach out to me personally at 570-714-6550. Warmest regards, Mitch Kotarski General Sales Manager

Audi Wyoming Valley responded

Thank you for your kind words! We're so glad to hear that your car-buying experience was smooth and easy. We strive to make the process as simple and accommodating as possible, and it’s great to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. We're here to help!

Audi Wyoming Valley responded

Thank you for sharing your experience! We're so happy to hear that John made your car-buying process smooth and enjoyable for both you and your daughters. It's great to know that he provided such professional and knowledgeable service while making sure everyone was comfortable. We truly appreciate your recommendation and are grateful for your kind words about John’s quality service. If you ever need anything else, don’t hesitate to reach out!

Audi Wyoming Valley responded

Thank you so much for the fantastic review, Shawn! We're thrilled to hear that your experience was top-notch and that we were able to make everything easy and enjoyable for you. We believe car shopping should be both stress-free and fun, and it’s great to know we delivered on that. If there's anything else we can assist with, don’t hesitate to reach out. We look forward to helping you again in the future!

Audi Wyoming Valley responded

thank you so much for your kind words! We're so glad to hear that you had such a positive experience while shopping for your Audi SQ5. It’s always our goal to be patient, attentive, and knowledgeable in helping you find exactly what you're looking for. We’re proud to have a team that embodies professionalism and integrity, and we truly appreciate your trust. If there’s anything else we can assist with, don’t hesitate to reach out. Enjoy your new Audi!