Troy Craig
Troy Craig at Audi Wyoming Valley
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Troy Craig | Page 2

Finance Manager

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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5.0
204 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

8 yrs, 2 mos

Specialties & Trainings

Audi Certified

5.0

204 Reviews

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204 Reviews of Troy Craig

May 05, 2024

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Employee Rating

Everyone that I dealt with during the purchase of my car was very courteous,helpful,and knowledgeable about the product. More

by NJP1519
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Alex Jennings

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team made your car buying journey a positive one. Providing exceptional service and product knowledge is something we strive for, and it's fantastic to know that our efforts resonated with you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you're enjoying your new car to the fullest!

May 03, 2024

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Everyone did their best to take care of our needs and went above and beyond and even delivered a car all the way to New Jersey! Great team! More

by STACEY.PINKWATER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Kyle Osterhout

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team exceeded your expectations and provided excellent service. Delivering a car all the way to New Jersey is no small feat, and we're glad we could make it happen for you. Our team is dedicated to going above and beyond to ensure our customers' needs are met, and it's fantastic to know that you felt well taken care of. We truly appreciate your support and look forward to serving you again in the future!

May 02, 2024

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The whole process was very smooth. The salesmen and finance manager were very knowledgeable. Thank you! I love my car! More

by CASSADIVITA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Kyle Osterhout

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your car-buying journey at Audi Wyoming Valley was smooth and enjoyable. Our team takes great pride in providing exceptional service and ensuring that our customers feel confident and informed throughout the entire process. It's fantastic to hear that our salesmen and finance manager were able to meet your expectations and provide you with the knowledge and support you needed to make an informed decision. We understand that purchasing a car is a significant investment, and we strive to make the experience as seamless and stress-free as possible for our customers. Your satisfaction is our top priority, and we are delighted to learn that you are happy with your new car! If you have any questions or need further assistance in the future, please don't hesitate to reach out to us. We are here to help and are committed to ensuring that you continue to have a positive ownership experience with your Audi. Once again, thank you for choosing Audi Wyoming Valley. We truly appreciate your business and look forward to serving you again in the future.

May 01, 2024

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Employee Rating

It’s a dealership with good people Our salesperson Joe did a great job working with us More

by MAGNOLIABO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience at Audi Wyoming Valley. We truly appreciate your feedback, and we are thrilled to hear that you had such a positive experience with us! Our team takes great pride in providing exceptional service to all of our customers, and we're delighted to hear that Joe made such a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team. At Audi Wyoming Valley, we strive to create a welcoming and enjoyable environment for all of our customers, and it's wonderful to hear that our efforts are being noticed. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Audi Wyoming Valley. We hope to have the opportunity to work with you again in the future!

April 29, 2024

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The best dealer they answer all my questions and fast service and polite from the beginning of the day the I pick up my car thanks guys …. More

by D.J.2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you very much for taking the time to share your experience with us at Audi Wyoming Valley! We are thrilled to hear that you had such a positive interaction with our team and that we were able to meet your expectations. It brings us immense joy to know that we were able to provide you with prompt and courteous service from the moment you arrived until the moment you drove off in your new car. Ensuring our customers feel valued and supported throughout their entire dealership experience is something we take great pride in. Your kind words about our team's responsiveness and willingness to address all your questions are truly appreciated. We strive to create an environment where every customer feels comfortable asking anything they need to make an informed decision about their vehicle purchase. We are delighted that you chose Audi Wyoming Valley for your automotive needs, and we sincerely thank you for your trust and confidence in us. Please know that we are always here to assist you with anything you may need in the future. Once again, thank you for your glowing review! We look forward to serving you again soon and continuing to exceed your expectations.

April 25, 2024

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Their service is superior. They are welcoming and eager to please. The staff is courteous and knowledgeable. More

by bwilliams45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you found our service at Audi Wyoming Valley to be superior. Providing exceptional service is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations. We take great pride in creating a welcoming environment for all our customers, and it's fantastic to hear that you felt welcomed during your visit. Our team strives to make every interaction memorable, and your feedback reaffirms that we're on the right track. Your compliments about the courtesy and knowledge of our staff mean a lot to us. We believe that being courteous and knowledgeable are essential qualities in providing excellent service, and we're thrilled that you found our team to possess these attributes. At Audi Wyoming Valley, we are committed to continuous improvement, and your feedback serves as motivation for us to keep raising the bar. If there's anything specific you appreciated about your experience or if there are areas where you think we can enhance further, please don't hesitate to let us know. Your insights are invaluable to us. Once again, thank you for choosing Audi Wyoming Valley. We sincerely appreciate your patronage, and we look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out to us anytime.

April 24, 2024

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Staff is very professional & service oriented. Lovely space. I’m so happy that I chose this dealership! More

by NAGLE.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Goas, Kyle Osterhout

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience at Audi Wyoming Valley! We are thrilled to hear that our staff's professionalism and dedication to service made your visit exceptional. At Audi Wyoming Valley, we strive to create a welcoming and accommodating environment for all our customers, and we are delighted that you found our space lovely. It's always gratifying to know that our efforts in providing a comfortable and enjoyable dealership experience are appreciated. We understand that choosing the right dealership is an important decision, and we are honored that you selected us. Your satisfaction is our top priority, and we are committed to maintaining the highest standards of service excellence. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future. Thank you once again for choosing Audi Wyoming Valley. We truly appreciate your business and the opportunity to exceed your expectations.

April 20, 2024

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Employee Rating

I was very satisfied with the way you handled the sale of my the car More

by fkodra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2024

Audi Wyoming Valley responded

Thank you very much for taking the time to share your positive experience with Audi Wyoming Valley. We are thrilled to hear that you were satisfied with the sale of your car and that we were able to meet your expectations. Ensuring a seamless and satisfactory car sale experience is always our top priority, and it's gratifying to know that our efforts have made a difference for you. We pride ourselves on providing exceptional customer service and making the car buying process as smooth and enjoyable as possible. Your satisfaction is a testament to the dedication and hard work of our team here at Audi Wyoming Valley. We strive to uphold the highest standards of professionalism and integrity in all of our interactions with customers, and we are delighted that you felt well taken care of throughout the process. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We are here to help in any way we can and look forward to serving you again in the future. Thank you once again for choosing Audi Wyoming Valley. We truly appreciate your business and the opportunity to assist you with your car sale.

April 17, 2024

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Employee Rating

Great attention to detail. Made the sales process easy and not drawn out. I have already recommended new clients to this dealer. More

by OMEGA_910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie McFadden, Joe Garcia

May 22, 2024

Audi Wyoming Valley responded

Thank you so much for taking the time to leave such a glowing review of your recent experience with us at Audi Wyoming Valley. We're thrilled to hear that you found our attention to detail to be top-notch and that your sales process was both seamless and efficient. Our team takes great pride in ensuring that each and every customer feels valued and supported throughout their journey with us. It's fantastic to know that we were able to meet your expectations and make your car-buying experience a positive one. We greatly appreciate your recommendation of our dealership to others. There's no greater compliment than knowing that our customers trust us enough to refer their friends and family to us. Rest assured, we'll continue to uphold the standards of excellence that you've come to expect from Audi Wyoming Valley. Should you or any of the new clients you've recommended have any questions or require further assistance, please don't hesitate to reach out. We're always here to help in any way we can. Once again, thank you for choosing Audi Wyoming Valley. We look forward to serving you and your referrals for many more years to come.

April 13, 2024

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Employee Rating

Alex went above and beyond to correct issues we had with purchasing our first Audi. Went through the car with my wife and explained how everything operated. Turned a shaky start with Wyoming Valley Audi int More

by Diverson912
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Jennings

May 22, 2024

Audi Wyoming Valley responded

We are absolutely delighted to receive your feedback regarding your recent experience at Audi Wyoming Valley, and we want to extend our sincerest gratitude for taking the time to share your thoughts with us. First and foremost, we would like to express our gratitude for choosing Audi Wyoming Valley for your first Audi purchase. We understand that purchasing a new vehicle, especially your first Audi, is a significant milestone, and it is our utmost priority to ensure that your experience with us is nothing short of exceptional. We are thrilled to hear that Alex, one of our dedicated team members, was able to address any concerns you had and exceed your expectations by going above and beyond to make things right. Providing outstanding customer service and ensuring that you feel confident and informed about your new vehicle are core values here at Audi Wyoming Valley, and we are delighted to learn that Alex took the time to walk you through your car's features, ensuring that you and your wife felt comfortable and knowledgeable. At Audi Wyoming Valley, we are committed to continuously improving and delivering exceptional experiences to all of our customers. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to enhance our services further. Once again, thank you for choosing Audi Wyoming Valley for your automotive needs. We truly appreciate your trust and confidence in us, and we look forward to serving you again in the future. Should you have any further questions or require assistance, please do not hesitate to reach out to us.

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