Troy Sunken

The experience started out as very good. But after driving the car only 10 miles for a total of 16 miles on the odometer. I got a message saying engine power has been reduced. Bringing it ba But after driving the car only 10 miles for a total of 16 miles on the odometer. I got a message saying engine power has been reduced. Bringing it back to the dealer they told me.I should not drive the car until it's fixed, But then they did not have a loner car for me. I was told I could take my car but if the engine blew up it would be my responsibility. Then after waiting over an hour. They tell me I can go ahead and take my car because they don't have a loner and all should be fine. No words of apology of any sort from anyone, The engine light was also on, plus it was on when I was first shown the car, I did not realize what the light was for. Most likely this engine light was on from the time they first got the car and many different employees drove it, for detailing, protective treatments etc. With the engine light on the whole time no one including Troy said a word about it. Tom's only statement was that's unfortunate! This is not a way to treat consumers or keep them. I will not buy another new car from them in the future. More

by nmyers3 Verified Customer Verified Customer

Helpful 3

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Have bought many vehicles and have always been taken care of and treated fairly Service is excellent of and treated fairly Service is excellent More

by Crouchbrian30 Verified Customer Verified Customer

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I live in Nebraska and this is the second vehicle I have purchased from Hawkins in past 3 years. I purchased both vehicles on the phone due to distance involved and the process went smoothly. Very pleased w purchased from Hawkins in past 3 years. I purchased both vehicles on the phone due to distance involved and the process went smoothly. Very pleased with the purchased process and the deal I received. Thanks Troy / Hawkins!!! More

by cralebauer Verified Customer Verified Customer

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Great Experience! I would recommend them to anyone looking to buy a vehicle. Well done Hawkins. I would recommend them to anyone looking to buy a vehicle. Well done Hawkins. More

by sldamlo Verified Customer Verified Customer

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Service department was Very helpful and friendly. Thorough car check with recommendations for services but no pressure . Thorough car check with recommendations for services but no pressure . More

by brendaanderson34 Verified Customer Verified Customer

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Very easy process from them picking me up to driving off the lot. An overall positive experience. the lot. An overall positive experience. More

by m.whitacre11 Verified Customer Verified Customer

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Excellent salesman, wouldn’t buy a vehicle from any other dealership! Very knowledgeable and friendly. dealership! Very knowledgeable and friendly. More

by smboyd0 Verified Customer Verified Customer

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Purchased many cars over more than 20 years & have been treated like a friend or family. Sales, service, parts, detail service, administration, finance. Hawkins is the difference! treated like a friend or family. Sales, service, parts, detail service, administration, finance. Hawkins is the difference! More

by curtismyers1959 Verified Customer Verified Customer

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I am very pleased with the workers and how they were ablento help my kids and i get a car ablento help my kids and i get a car More

by tanyastafford4 Verified Customer Verified Customer

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Easy process and treated fairly! Salesman was great to work with along with entire staff! Salesman was great to work with along with entire staff! More

by jkniss Verified Customer Verified Customer

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