Tyler Knapp
Tyler Knapp at Carlisle Cadillac Buick GMC
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Tyler Knapp

Service Advisor

Carlisle Cadillac Buick GMC

1402 Holly Pike
Carlisle, PA 17015

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4.3
7 Reviews

Dealership Experience

4 mos

Industry Experience

4 mos

Languages Spoken

English English

4.3

7 Reviews

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7 Reviews of Tyler Knapp

May 04, 2024

Dealership Rating
Employee Rating

Work was done. Time was excessive and frustrating. Inspection sticker error required a second visit. More

by slbburn79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Carlisle Cadillac Buick GMC responded

Thank you for sharing the details of your experience with us. At Carlisle Cadillac Buick GMC we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Carlisle Cadillac Buick GMC Team

May 03, 2024

Dealership Rating
Employee Rating

They have always done a good job servicing my vehicles. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. More

by wynkill34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gomez

May 03, 2024

Carlisle Cadillac Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Carlisle Cadillac Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2024

Dealership Rating
Employee Rating

Third time I have been there for service repair of the interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this More

by Wayne
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 04, 2024

Carlisle Cadillac Buick GMC responded

Thank you for your feedback, Wayne. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Carlisle Cadillac Buick GMC Team

April 27, 2024

Dealership Rating
Employee Rating

Things moved pretty quickly and the service was well done, from what I can tell! More

by aml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

April 19, 2024

Dealership Rating
Employee Rating

Friendly and clean. 7k service was smooth. Reported another issue that was not properly documented/communicated with tech leaving the issue unresolved. During pick More

by goodfamilyoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gomez

Apr 22, 2024

Carlisle Cadillac Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 17, 2024

Dealership Rating
Employee Rating

My 6th vehicle purchased thru this dealership and they are fantastic to deal with. Recommended A plus. More

by Enclave02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 18, 2024

Carlisle Cadillac Buick GMC responded

Thanks for your feedback on your recent visit to Carlisle Cadillac Buick GMC. It's great to hear that we were able to assist you with another positive experience.

April 09, 2024

Dealership Rating
Employee Rating

Rapid service, well done and a very kind staff. The prices might have been a little bit lower in my opinion. But, apart from that everything was perfect. Congratulations. More

by allancav98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Carlisle Cadillac Buick GMC responded

Allan, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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