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Tyler Roberson
Tyler Roberson at 94 Nissan of South Holland
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Tyler Roberson

Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.8
115 Reviews
4.8

115 Reviews

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115 Reviews of Tyler Roberson

April 25, 2024

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Employee Rating

Always greeted with a smile great customer service ready to listen to our concerns and very helpful More

by sxwall02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keyaona Edwards

Helpful
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Apr 28, 2024

94 Nissan of South Holland responded

Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Matt Sappenfield Owner Loyalty Manager

April 25, 2024

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Employee Rating

He was very professional and kept me updated on the status of my truck. He was my favorite technician.. More

by mosbymarie23
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Jose Lopez

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Apr 28, 2024

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

April 16, 2024

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Employee Rating

All employees very professional during service I was updated throughout the process . I would recommend this dealership More

by nik
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Otis Smith, Torrey Hall, Matt Sappenfield, Taylor McCarroll

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Apr 18, 2024

94 Nissan of South Holland responded

Hi Nik, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Matt Sappenfield Owner Loyalty Manager

March 08, 2024

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Employee Rating

94 Nissan always goes above and beyond for me when it comes to helping me with my vehicle. Tyler always does an amazing job! More

by jrodriguez8504
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

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Mar 10, 2024

94 Nissan of South Holland responded

Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help! Matt Sappenfield Owner Loyalty Manager

March 07, 2024

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I want to thank Otis Smith, for his wonderful service and the other employees as well. Excellent customer service with everyone you meet. You always get a smile and they will get you something to drink like More

by avant,angela3650
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji, Otis Smith, Jose Lopez

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Mar 10, 2024

94 Nissan of South Holland responded

Hi Avant, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

February 16, 2024

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Employee Rating

Still expecting you guys to reach out to me as promised about my Nissan kick 2023 driver and passengers side camera that was not working, No one has called to date and it's almost a week ago More

by Afadeleye
Recommend Dealer
No

Other Employees Tagged: Tyler Roberson

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Feb 24, 2024

94 Nissan of South Holland responded

Hi there, I would like to get some more details about your experience with us. Did you not receive the camera yet? I just talked with my service advisors and they said you have received it and in working condition. Please let us know and we would be more than happy to. Take care! Matt Sappenfield Owner Loyalty Manager

February 15, 2024

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Employee Rating

I went for an oil change and tire rotation and afterwards had to return to be told that my car needed a rear differential. I had no issues prior to coming for the oil change More

by truscorp69
Recommend Dealer
No

Other Employees Tagged: Tyler Roberson

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Feb 17, 2024

94 Nissan of South Holland responded

We're disappointed to hear of the negative experience you had at our location. Our free multi point inspection with your oil change does not inspect your differential. It would have needed to be diagnosed to see the problem. I am sorry this is an inconvenience for you to come back. We hope we do not lose you as our valued customer. Take care and hope to see you with a more positive visit. Matt Sappenfield Owner Loyalty Manager

Feb 17, 2024

truscorp69 responded

In response to your reply, after receiving my oil change, I called the dealership immediately to inform you all of the issue that I was hearing in my car. I was then given an appointment to come in to see what the issue was at that point I was then told that my differential had gone out the price would be $3100. Prior to me coming to your dealership for my routine oil change and tire rotation. I had no issues with my car.

January 30, 2024

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Employee Rating

Excellent service,customer service and offers courtesy snacks. Service department is great people are very attentive to help you get the needs of the car taken care of. More

by PISSPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall

Helpful
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Feb 01, 2024

94 Nissan of South Holland responded

We are so happy to read such a great review about Nissan Of South Holland! We hope to be of service to you again in the future. Matt Sappenfield Owner Loyalty Manager

January 30, 2024

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Employee Rating

Excellent The dealership always provides exceptional service from sales team to service team Customer service great More

by PISSPO
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Helpful
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Feb 01, 2024

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

January 26, 2024

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Employee Rating

He is nice and always willing to take care of you . .. I just like that More

by dodobopaka
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Helpful
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Jan 30, 2024

94 Nissan of South Holland responded

It's experiences like yours that really keep us motivated! Thank you so much again for your feedback! We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

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