Van Bouttirath
Van Bouttirath at Royal Buick GMC of Tucson
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Van Bouttirath

Cadillac Sales Manager

Royal Buick GMC of Tucson

815 West Auto Mall Drive, Lot A
Tucson, AZ 85705

Contact Me
5.0
44 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

9 yrs, 6 mos

Specialties & Trainings

Expert GM

5.0

44 Reviews

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44 Reviews of Van Bouttirath

September 28, 2024

Dealership Rating
Employee Rating

Royal literally treats their customers like royalty, sales associate was polite, professional and best of all not pushy, this dealership by far is the only one to visit if your in the market for a new o More

by SC
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jake Mullen

Sep 30, 2024

Royal Buick GMC of Tucson responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience at Royal Buick GMC Cadillac. We take pride in treating our customers like royalty and ensuring a no-pressure environment. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

September 13, 2024

Dealership Rating
Employee Rating

I purchased a vehicle and still 30days or so later issues are still not made right. Manager seems cold and indifferent compared to others that have assisted. Disappointed in my 2nd purchase with Cadillac More

by cvalencia69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 16, 2024

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us. I understand that you're facing ongoing issues since your vehicle purchase, and it's concerning to hear that you felt the support you received from our team did not meet your expectations. At Royal Buick GMC Cadillac, I strive to provide exceptional service and care for our customers. I encourage you to reach out directly so I can address your concerns and work towards a resolution. Your feedback is valuable, and I appreciate the opportunity to make things right. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

June 07, 2024

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Employee Rating

I want to thank MaryLou Monroe our sales representative, she was wonderful. She did everything I has asked for and then some. Very professional and made you feel like you were special. She even had to ch More

by mfox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Chambers, Joe Sullivan , MaryLou Monroe

Jun 10, 2024

Royal Buick GMC of Tucson responded

Thank you for taking the time to leave such a detailed and positive review, Larry and Marie! We are thrilled to hear about your excellent experience with MaryLou as your sales representative and with our team at Royal Buick GMC Cadillac. It's wonderful to know that she went above and beyond to meet your needs and that our staff, including Scott, Joe, Anthony, and Jim, provided outstanding service. We appreciate your kind words and are grateful for your recognition. We look forward to serving you again in the future. Thank you for choosing Royal Buick GMC Cadillac! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 04, 2024

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Employee Rating

Great experience. Spencer rocks. Couldnt be happier with the entire process. Will contine to be back to Royal for all my future needs. More

by SBranch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spencer Harris

Feb 06, 2024

Royal Buick GMC of Tucson responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

January 11, 2024

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Employee Rating

The dealer I worked with was very helpful and thorough through the entire process. He explained things and broke them down as they needed to be. More

by JJRomero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spencer Harris, Andy Villa

Jan 11, 2024

Royal Buick GMC of Tucson responded

Thank you for leaving us this great review, JJ! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

October 02, 2023

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Employee Rating

Excellent personnel, personable, friendly. Great experience. Sale Representative answered all my questions and more. Excellent place to shop and buy. More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Kuntz

Oct 03, 2023

Royal Buick GMC of Tucson responded

Chris, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

July 04, 2023

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Employee Rating

After the usual high pressure sales tactics, Amanda and Royal were a refreshing change. Shopping online we found an XT5 we wanted to drive. It was well worth the drive and time. Amanda met us, showed us se More

by Tlegacy18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amanda Hayes, Roger Selby

Jul 06, 2023

Royal Buick GMC of Tucson responded

Thank you for taking the time to write about your experience with us! At Royal Buick GMC Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact me if there is anything else I can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

June 17, 2023

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Employee Rating

I picked up a new Escalade which I ordered with the support of Chance Lamey, one of Royal Caddilac’s sales consultant. Throughout the process beginning with placing the order through the completion of More

by johngilray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Savastano, Chance Lamey , Suzan - Prior cashier and now in vehicle upgrade.

Jun 21, 2023

Royal Buick GMC of Tucson responded

Hi John, and thanks for the great feedback! We're very happy that Chance was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Jun 18, 2023

johngilray responded

I already have.

Jun 18, 2023

johngilray responded

I believe I have already completed this verification process while sending prior comments. If not I will do so.

June 13, 2023

Dealership Rating
Employee Rating

The experience was really great. The team was very efficient and explained everything thoroughly. I enjoyed the experience. More

by egu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karelly Mendoza

Jun 15, 2023

Royal Buick GMC of Tucson responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 15, 2023

Dealership Rating
Employee Rating

Dealership was great and Karelly was awesome to work with. Very kind and professional. Karelly and the dealership make the trade in and buying process smooth, easy and seamless. Couldn’t be happier! T More

by James Crivolio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karelly Mendoza

Mar 16, 2023

Royal Buick GMC of Tucson responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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