Vanessa Guzman

This was by far the worst vehicle buying experience I’ve ever had. From the beginning, the dealership constantly flip-flopped on pricing and created confusion throughout the entire process. At one point, I ever had. From the beginning, the dealership constantly flip-flopped on pricing and created confusion throughout the entire process. At one point, I was asked to pay extra money to “cover the payoff” on my trade-in in case the bank’s payoff amount wasn’t accurate. That should have been handled by the dealership, not pushed onto the customer. The sales process felt incredibly slimy, with endless back-and-forth negotiations on my trade-in value. Every time it seemed we had agreed on numbers, something else would change. It felt more like a game than an honest transaction. The finance process was even worse. GAP insurance and an extended warranty were added into the financing amount without clearly presenting the actual finance amount first. When I specifically asked what the financing would be without any add-ons included, I was told the finance manager would have to “call over and see” what that amount would be. As a customer, I should have been given clear and transparent numbers from the start. The entire experience lacked honesty, transparency, and professionalism. I left feeling like I had to question every number that was presented to me. I would absolutely not recommend this dealership to anyone looking for a straightforward and trustworthy car-buying experience. More

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Giving my situation time to work itself out I can say that the situation has been taken care of thanks to Vanessa. Due to me I didn’t give time to the dealership to get things in place. I know I’m not th that the situation has been taken care of thanks to Vanessa. Due to me I didn’t give time to the dealership to get things in place. I know I’m not the only person that the dealership is working with. Happy to let the Good folks a CCDJR are still number one in my book. More

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Great experience. Mike made the buying process easy and there were no surprise charges tacked on at the end. We took our time and test drive 3 vehicles and never once Mike made the buying process easy and there were no surprise charges tacked on at the end. We took our time and test drive 3 vehicles and never once did we feel rushed. More

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After having an issue with online sales, I went into the dealership. The manager quickly addressed my concerns and connected me with an amazing salesman CHARLIE JOHNSTON who helped me with the truck I wante dealership. The manager quickly addressed my concerns and connected me with an amazing salesman CHARLIE JOHNSTON who helped me with the truck I wanted. More

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They were very helpful with any questions I had. They also make the process very easy with no pressure They also make the process very easy with no pressure More

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Great inventory. Great price. Very knowledgeable sales people and Mary was fantastic at showing me the features on this car ! The customer care team sent me a good vi Great price. Very knowledgeable sales people and Mary was fantastic at showing me the features on this car ! The customer care team sent me a good video answering a question I had. More

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Sales person was super nice and explained everything in details. I was walked through the entire process. details. I was walked through the entire process. More

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Kernersville Chrysler Dodge Jeep Ram, was a pleasure to do business with. I encountered an issue and they acted to quickly to make it right! 10/10 would buy again. do business with. I encountered an issue and they acted to quickly to make it right! 10/10 would buy again. More

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I have known about this dealership for years. have sent 5 people to them and bought a Ram from them. Everything went smoothly and they even picked me up from the airport. If you’re in the marke have sent 5 people to them and bought a Ram from them. Everything went smoothly and they even picked me up from the airport. If you’re in the market for a CDJR this is the place to go. More

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Beat customer experience…ever! The buying process was as easy as 123 from beginning to end! The buying process was as easy as 123 from beginning to end! More

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