128 Reviews
Write a Review128 Reviews of Veronica Ostrowske
May 11, 2024
I recently purchased a Certified Pre Owned vehicle from Kristen and had a great experience. She was very easy to work with, not pushy at all, and I would feel comfortable recommending her. I have purchased Kristen and had a great experience. She was very easy to work with, not pushy at all, and I would feel comfortable recommending her. I have purchased multiple vehicles at this dealership and have always had a good experience. Being able to e-sign documents was super easy and convenient with Ronnie. More
Other Employees Tagged: Kristen Barrett
May 06, 2024
Fantastic dealership! Mike Gentile bent over backwards and jumped through hoops to get us or RX 350H! Mike Gentile bent over backwards and jumped through hoops to get us or RX 350H! More
Other Employees Tagged: Dan Smith, Michael Gentile, Gabrial Ariyajasingam
May 05, 2024
We were absolutely amazed by the customer service and the manager Gab and our salesperson Kristen were so easy to work with. We are beyond thrilled with our new vehicle. We will recommend this dealership to manager Gab and our salesperson Kristen were so easy to work with. We are beyond thrilled with our new vehicle. We will recommend this dealership to everyone. More
Other Employees Tagged: Kristen Barrett, Gabrial Ariyajasingam
April 23, 2024
I bought my car from a picture and a description on the internet. There is a certain amount of anxiety that goes with buying a car, sight unseen, but Kristen Barrett was delightful to work with! She perso internet. There is a certain amount of anxiety that goes with buying a car, sight unseen, but Kristen Barrett was delightful to work with! She personally provided a live video tour of the car pointing out any flaws so we wouldn’t be surprised when it was delivered 782 miles away. She was pleasant, respectful and very responsive. She quickly answered our questions and anticipated what other information we might need to make our decision. The financial process - signing all the paperwork and preparing for registration- was surprisingly easy. The finance team was well organized and walked me through the process online in a matter of minutes. Kristen monitored the process and made sure I knew she was available to assist if needed. Long story short, the process was easy, the Staff wonderful and the car is everything they advertised it to be. More
Other Employees Tagged: Kristen Barrett
April 13, 2024
Kristen Barret was great! The whole process went pretty smooth. Got the car I wanted in shorter amount of time. The whole process went pretty smooth. Got the car I wanted in shorter amount of time. More
Other Employees Tagged: Brad Barth, Nikolas Rair, Kristen Barrett, Gabrial Ariyajasingam
April 10, 2024
Yoko excellent. Felt very tricked into purchasing extended warranty. Never in buying 4 cars, has this happened - had to do that day. Why you buy a Lexus Certified Felt very tricked into purchasing extended warranty. Never in buying 4 cars, has this happened - had to do that day. Why you buy a Lexus Certified! Even when, I called Finance Company, they agreed, When, I went up next day, they would not take payment, back to where it would be without extended warranty... however put it towards the principal. Finance Company informed that it could of been changed. Going from $202 a month to $402.... was not in my plan. All of that went to fast & misleading. My sales agent was great! 5th Lexus & this has never happened. It has left much disappointment in me returning to Lexus for next vehicle. Especially, laying down such a large down payment, I could have bought newer than 2020, if I wanted a large payment. Purpose of buying certified. Overall, unfortunately this experience was not good. Especially, since my other Lexus was totaled from someone hitting me & I was not even wanting a new vehicle. The car is nice, but definitely a learning experience. You buy certified, so you don't need extended. All the people that helped me at Lexus were extremely profession in training me - on the newer version. They are all helpful. My caution to anyone, watch when they send you in to talk about financing & warranty's. You should know there is a catch when they say you have to do it today. That is truly my complaint. Lexus is a wonderful vehicle. The manager was very nice as well. Expensive lesson learned. Will, I go back to Lexus for my next purchase remains to be seen. Again, Yoko was fantastic. More
Other Employees Tagged: Nikolas Rair, Yoko Tsutsui, Gabrial Ariyajasingam
April 08, 2024
I have never had such a great experience purchasing a new car before. This is our first Lexus and we are very happy. Yoko was very sweet, honest and zero pressure. The other aspect I appreciated is that as car before. This is our first Lexus and we are very happy. Yoko was very sweet, honest and zero pressure. The other aspect I appreciated is that as a women coming in I was treated with pure professionalism and seriousness. This was not the case at other dealerships (Chevy/Toyota), they always asked me about my husbands thoughts and when he could come in and sit down. Thank you for that Yoko. Great experience and now we are life customers. More
Other Employees Tagged: Shab Tadayon, Yoko Tsutsui , The IT gentleman was also wonderful to work with.
April 07, 2024
Great customer service. No pressure sales with Yoko. Would recommend this dealership to anyone. Thank you No pressure sales with Yoko. Would recommend this dealership to anyone. Thank you More
Other Employees Tagged: Peter Spacagna, Nikolas Rair, Yoko Tsutsui
April 07, 2024
Yoko went above and beyond to make sure that I found the right car for me. She was knowledgeable and friendly . A wonderful experience right car for me. She was knowledgeable and friendly . A wonderful experience More
Other Employees Tagged: Yoko Tsutsui
April 06, 2024
Jennifer Royce was absolutely fantastic to work with. My husband and I had worked with multiple Lexus dealerships trying to find a Nightfall Mica F-Sport TX Luxury edition. Jennifer was the only sales p My husband and I had worked with multiple Lexus dealerships trying to find a Nightfall Mica F-Sport TX Luxury edition. Jennifer was the only sales person who went the extra mile and worked with her vehicle manager to do a dealer trade to get the exact model that we wanted. She made the process incredibly easy. This is the first Lexus that my husband and I have ever purchased, and the Akron dealership made our experience. amazing. Tim went through all of the many options on our TX and explained how each worked which was wonderful and something no other dealership has done when we have purchased a vehicle. Ronny helped us complete all of our paperwork and was so enjoyable to talk with. I would highly recommend Jennifer as well as this particular dealership to anyone looking to purchase a Lexis. More
Other Employees Tagged: Jennifer Royce , Tim