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Victor Pena
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184 Reviews
184 Reviews
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184 Reviews of Victor Pena
July 25, 2018
Customer oriented service This dealership is always about the customer and they make sure you are informed, feel valued and strive to make sure you leave feeling good about you This dealership is always about the customer and they make sure you are informed, feel valued and strive to make sure you leave feeling good about your experience. This time they got me right in to fix my problem, were accurate on timing and their quote was reasonable. More
by andreapearce22
Verified Customer
Helpful 
July 25, 2018
Service Great experience and great service. Friendly environment. Car was washed and clean. Victor kept me informed on the status of my car and worked with my Great experience and great service. Friendly environment. Car was washed and clean. Victor kept me informed on the status of my car and worked with my schedule. More
by SOPEARY978
July 23, 2018
Great service Victor from the service center helped immensely. Will come back for future service. He was able to get me in right away and ensured I was pleased with Victor from the service center helped immensely. Will come back for future service. He was able to get me in right away and ensured I was pleased with the work done. More
by kent.buschle
July 23, 2018
Respectful, timely, seamless! First time visiting Infiniti and I was treated like royalty. They not only replaced my transmission due to the recall but my brakes and alignment as w First time visiting Infiniti and I was treated like royalty. They not only replaced my transmission due to the recall but my brakes and alignment as well and finished it all within 2 days! Also lent me a car while mine was being repaired! Thanks again! More
by JESSICAMARIE0481
Other Employees Tagged: Victor Burgos
July 22, 2018
Excellent service, response, and customer care. Victor Pena has proven to be the best, most customer service oriented, knowledgable, responsive, courteous and thorough service rep I have ever dealt Victor Pena has proven to be the best, most customer service oriented, knowledgable, responsive, courteous and thorough service rep I have ever dealt with, across several hi-end dealerships and brands! Follow-up discussion and email exchange with Service Director Victor Burgos, was thorough, pleasant, friendly (as if I knew him for years) and very thoughtful and helpful - great guy it seems. I have found a new vehicle which we are super impressed with (in fact impressed with entire line ) after having purchased 2 Jaguars, 5 BMWs and 6 MBnzs in most recent past. Found a great dealership with Infiniti of Nashua (better in every regard than Kelly where I orig purchased the QX60)...so much so, that I purchased a 2019 QX50 for my wife Dorothy (she absolutely loves it). Sales consultant Scott Sokoloff is excellent, diligent, great knowledge and follow-thru and when next comes around, I hope to work with him. Dave Gerardi, sales mgr, was superb to deal with, negotiate fairly and honestly, a gentleman and a professional - he made the QX50 deal happen. Likewise, dealing with Steve Sokoloff, Finance Mgr, made the typical less enjoyable finance matter (both vehicles were purchased) a pleasant experience, and out of the norm for us, we purchased additional coverage, good work Steve! More
by pefiner
Other Employees Tagged: Victor Burgos , Dave Gerardi, Mike Rice , Scott Sokoloff, Steve Sokoloff
July 21, 2018
Great service Great Service, the staff is professional and on top of your concerns. The Service Department is new, quick and honest. The pricing is fair and updat Great Service, the staff is professional and on top of your concerns. The Service Department is new, quick and honest. The pricing is fair and updates are frequent. More
by kstrazz5
Other Employees Tagged: Keith Brandano, Victor Burgos, Tony Cobetto
July 21, 2018
Best service advisors around The entire service group is great to deal with. The service advisors are top notch. Dennis and Victor are examples of people who always go the extra m The entire service group is great to deal with. The service advisors are top notch. Dennis and Victor are examples of people who always go the extra mile to keeping me informed as to what is going on when my vehicle is in for service, providing me with the save model of vehicle that I drive for loaners and are proactive More
by lairdg
Other Employees Tagged: Dennis Matteau, Tony Cobetto
July 21, 2018
Friendly, fast service. Friendly fast service. Victor is very attentive to detail. Conscious of your time and services required. Updates on how the service is going and cos Friendly fast service. Victor is very attentive to detail. Conscious of your time and services required. Updates on how the service is going and cost. More
by JEANBARRILE
July 21, 2018
Best service experience I have had This is by far the best service department i have ever sent any vehicle i have owned. Prior to this i had a Mercedes Benz and never thought MB servic This is by far the best service department i have ever sent any vehicle i have owned. Prior to this i had a Mercedes Benz and never thought MB service coukd be beat. I was wrong. So glad i was too ! My other vehicle is nearing replacement time, and will go to no other place to purchase and service. More
by Jtosborn27
Other Employees Tagged: Dennis Matteau
July 21, 2018
Excellent service I brought in my car for service with an unidentified noise. The problem was identified and fixed in one visit. At the conclusion of the visit, I was I brought in my car for service with an unidentified noise. The problem was identified and fixed in one visit. At the conclusion of the visit, I was happily surprised that the work was under warranty. More
by vjcd
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