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Victor Villanueva

Overview Reviews (245) Inventory (324)

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Victor Villanueva

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9

245 Reviews

Overview Reviews (245) Inventory (324)

4.9

245 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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245 Reviews of Victor Villanueva

October 15, 2025

Dealership Rating

Employee Rating

I would recommend this dealership to anyone. We purchased a vehicle through Elliott -who took extra good care of us- we had a small issue with the vehicle and he was prompt in getting us a rent We purchased a vehicle through Elliott -who took extra good care of us- we had a small issue with the vehicle and he was prompt in getting us a rental so the vehicle could be fixed. Hands down the best dealership I have ever worked withz More

by jnmoconnor5

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Jose Gutierrez, Elliott Reichel, Ikram "Ike" Alam, Lou Alfano, Nicole Bayne, Mark Burklow

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July 31, 2025

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Absolutely the best experience, Seamless. The pick up & delivery guys are great. Lou was very helpful. The pick up & delivery guys are great. Lou was very helpful. More

by bejay01

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Waddle, Lou Alfano, Nicole Bayne

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Jul 31, 2025 -

Arlington Heights Ford responded

Thank you for your feedback. We're glad to hear that everything from pick up to delivery went well and that our team was helpful. Your review means a lot to us at Arlington Heights Ford.

Aug 02, 2025 -

Arlington Heights Ford responded

June 18, 2025

Dealership Rating

Employee Rating

First class service always at AH Ford! I have been a customer for over 35 years… I have been a customer for over 35 years… More

by Jdkay18

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano

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Jul 19, 2025 -

Arlington Heights Ford responded

Thank you for being a loyal customer of Arlington Heights Ford. We appreciate your trust in us over the years.

April 16, 2025

Dealership Rating

Employee Rating

Very nice people to deal with. The service is good, and it’s nice to see the same people helping. The service is good, and it’s nice to see the same people helping. More

by Eredinger29

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Waddle , Anthony Wojciechowski

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April 05, 2025

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Employee Rating

Very professional and courteous service. We’ve always enjoyed our long term relationship with this dealer. We’ve always enjoyed our long term relationship with this dealer. More

by TL

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Elliott Reichel, Lou Alfano , Justin Barrett, Anthony Wojciechowski

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December 23, 2024

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Employee Rating

Staff is very helpful and efficient. They’re willing to do whatever it takes to make sure the customer is taken care of. They’re willing to do whatever it takes to make sure the customer is taken care of. More

by Ndeckard1017

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle , Joe Baez, Brian Powell

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Dec 25, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We appreciate you acknowledging our helpful and efficient staff at Arlington Heights Ford. It’s always our goal to ensure every customer is well taken care of. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

November 12, 2024

Dealership Rating

Employee Rating

Victor Villanueva is very kind and respectful. He’s also very informative. Thank you Victor! He’s also very informative. Thank you Victor! More

by Nclsullivan2

Purchase Time

Recommend Dealer

Yes

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Nov 14, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Victor at Arlington Heights Ford. Your satisfaction is our priority, and we're glad he could provide you with the information you needed. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

October 16, 2024

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Employee Rating

We bring our RV and my son’s ford here for regular service and maintenance. All the staff are friendly and helpful. Great dealership. Highly recommend!! service and maintenance. All the staff are friendly and helpful. Great dealership. Highly recommend!! More

by DSAVOIA1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 18, 2024 -

Arlington Heights Ford responded

Thank you for taking the time to leave a review! We're thrilled to hear that you and your son are happy with the service and maintenance for your RV and Ford at Arlington Heights Ford. Our team takes pride in providing friendly and helpful service, and we truly appreciate your recommendation. We look forward to seeing you next time! Sincerely, The Team at Arlington Heights Ford

September 28, 2024

Dealership Rating

Employee Rating

Victor in service is great to do with and make sure my truck is done properly truck is done properly More

by bdsharks

Recommend Dealer

Yes

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Oct 01, 2024 -

Arlington Heights Ford responded

Thank you for your great review! We’re thrilled to hear that Victor took such good care of you and your truck at Arlington Heights Ford. Providing excellent service is our priority! We look forward to seeing you again for your next visit! Sincerely, The Team at Arlington Heights Ford

September 17, 2024

Dealership Rating

Employee Rating

Very happy with my service advisor (Victor) attention to my concerns. Also very happy with the services provided for my vehicle. Victor wanted to be sure that I was completely satisfied with the work comp my concerns. Also very happy with the services provided for my vehicle. Victor wanted to be sure that I was completely satisfied with the work completed on my vehicle. More

by Ken

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 19, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Victor at Arlington Heights Ford. We strive for excellent service and it's great to know that your concerns were addressed and that you were satisfied with the work on your vehicle. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

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