Vincent Durone

Their service coupons are very deceptive. I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an I recieved a flyer from Bob Tomes for The Works service special for Ford vehicles. $9.95 or if you have a diesel 79.95. It was supposed to include an oil change, rotate the tires, check the brakes and top of fluid levels. The only disclaimer on the price was that some models would be more. There was no mention of synthetic oil vs blend vs conventional which you normally see. Knowing that my GT350 takes 10 quarts of 5w50, I called the service department. I told the person I talked to that I knew I would have to pay more than the $9.95, but I would like to know how much more. He said that the person that would know that was out, but it would probably be $50 to $60 additional. Sounded great to me. I went to Bob Tomes on the weekend checked the car in for the works and the state inspection. They looked in their system and could not apply The Works coupon to my vehicle at all and said because it took synthetic oil it would be $145 for just the oil change. They were very friendly and tried multiple ways in the system to get me a better price, but were unsuccessful. I offered that they should talk a manager or somebody with more authority before we gave up and I would have to write a very negative review about Bob Tomes' advertising policies. They went and talked to two different people and came back telling that the price was actually going to be around $240 because the $145 price was only good up to six quarts of oil. Needless to say, I decided to change the oil myself like I have in the past. The reps I talked to were kind enough to comp the state inspection, so good on them. They really did try to help, but bad on Bob Tomes to not have a manager try to come and work something out to avoid this review. More

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Sell process was slow but easy once we finally got to it. There were some flaws with the vehicle that were called out during the sell. Bob Tomes did come through and replace/repair everything on their dime e There were some flaws with the vehicle that were called out during the sell. Bob Tomes did come through and replace/repair everything on their dime even though it was a process to get everything in motion. There service department was very responsive. More

by grant.lawson Verified Customer Verified Customer

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Salesman lance help me out with buying my f-150 He was great and knew what he was talking about and it made the whole process a lot easier. Thank you lance. great and knew what he was talking about and it made the whole process a lot easier. Thank you lance. More

by prestongallardo Verified Customer Verified Customer

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Keagen was amazing and the finance job gave me a great rate through Ford. That was the best experience I have had in a long time at a dealership. rate through Ford. That was the best experience I have had in a long time at a dealership. More

by james9beard Verified Customer Verified Customer

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Not pushy at all. It was honestly a much easier of an experience then what I was expecting. It was honestly a much easier of an experience then what I was expecting. More

by tylerdelle Verified Customer Verified Customer

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Great dealership with great professionalism guys were very helpful and got me in the truck I wanted . very helpful and got me in the truck I wanted . More

by davtorres1 Verified Customer Verified Customer

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Ameen did reach out to me about an unresolved issue. I appreciate that. Can't complain about it. I appreciate that. Can't complain about it. More

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I got a F250 with the color that I was looking for. This my 9th vehicle in the last 10 years. Bob Thomas Ford has what you need of can work out the budget and patience to let them help you. This my 9th vehicle in the last 10 years. Bob Thomas Ford has what you need of can work out the budget and patience to let them help you. More

by fire689 Verified Customer Verified Customer

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Kyle Nelson was fantastic. The managers were great and finance was quick. Thank you for everything! The managers were great and finance was quick. Thank you for everything! More

by lopezman-1 Verified Customer Verified Customer

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The sales experience was amazing. My salesman was truthful, the manager was awesome, and finance was quick. My salesman was truthful, the manager was awesome, and finance was quick. More

by lopezman-1 Verified Customer Verified Customer

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