Vinny Sinatra

Great Dealership. Awesome Management. Unfortunately, I purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Linc purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Lincoln of Fresno did everything in their power to run diagnostics and continually search for solutions and answers, all while providing loaner vehicles for my transportation needs. Some honorable mentions go out to Brent Hall the GM for going above and beyond in every step of the way. Keith was one of my main service guys and he was great in communication as well as updates about the diagnostic testing. And lastly Vinny Sinatra. Great guy who helped me with the process and paperwork for my replacement 2021 F-150. You can truly tell they want to help and Brent Hall being the face of the dealership was exceptional and definitely someone I’d recommend to everyone when it comes to being treated with exceptional customer service. He doesn’t do anything he wouldn’t recommend for himself. Which really makes me as a customer know I can trust him and know he’s going to make sure with everything in his power you are happy and satisfied with your vehicle. So thank you again to the team at Lithia Ford Lincoln of Fresno! More

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Excellent service. The sales staff was very knowledgeable about the car we were interested in. We were treated very well and never felt any pressure to buy. I would high The sales staff was very knowledgeable about the car we were interested in. We were treated very well and never felt any pressure to buy. I would highly recommend this dealer for anyone looking to buy a Lincoln automobile. After our purchase, plenty of time was spent to make sure we knew how to use all the features on the car. We even have a follow up appointment to teach us even more about our new car. Thank you for a great car buying experience More

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Raptor Great dealership and help in my purchase of my 2019 raptor / this is the second truck I have purchased from them in the last 10 months. If I had to ra Great dealership and help in my purchase of my 2019 raptor / this is the second truck I have purchased from them in the last 10 months. If I had to rate this dealership I would say it was AAA. More

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Thanks to all that helped on my purchase. The sales people were friendly and well informed on the operation of the vehicle. Thanks to Jeremy and Vinny for updating a flip phone type person t The sales people were friendly and well informed on the operation of the vehicle. Thanks to Jeremy and Vinny for updating a flip phone type person to all the functions in this truck. More

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Selling Damaged/Wrecked Cars I purchased a used car with warranty on it about a year ago and it was recently made known to me that the car had been in a previous wreck. There was I purchased a used car with warranty on it about a year ago and it was recently made known to me that the car had been in a previous wreck. There was Bond-O on the rear driver-side quarter panel that would be easily noticeable by a professional auto technician. Lithia Ford refused to give me any compensation and now I have a damaged car. They have a reputation between dealerships as being shady and scandalous. I have spoken to a lawyer that has dealt with them before and recently ran into a lady with the same problem on her car that she bought from Lithia Hyundai. Do not buy a used car from them. More

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Best experience of my life Staff is very friendly and my salesman was Mike Renner he work very hard to get the deal done to were alot of other salesman would have gave up not mi Staff is very friendly and my salesman was Mike Renner he work very hard to get the deal done to were alot of other salesman would have gave up not mike you can tell he cares about the customers from the heart looking to by a vehicle go see mike Renner. PS, the service department geao and Hugo five stars. Sincerely Lloyd C. More

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Old school dealer sales tactics - aka lies In late January of 2016 I used an online web site that aggregates auto sales information to submit a number of queries to various dealers in the weste In late January of 2016 I used an online web site that aggregates auto sales information to submit a number of queries to various dealers in the western states who had GT350s on the lot, or would be receiving one soon. The same day I did so I received a call from Mike Renner of Lithia Ford of Fresno. During our discussions I questioned Mike extensively on the condition of the car they had in their showroom. Mike assured me that the car they had was “perfect”. I asked for Mike to thoroughly inspect the car and send me photographs of various areas of the car where Ford is known to have quality problems. He sent the pictures and again assured me there were no issues with the vehicle. One of the photos he sent me showed, what appeared to be, a significant gap between the right rear quarter panel and the rear bumper cover. I specifically asked Mike if there was a gap there and he told me “no, it’s just the lighting in the photograph.” This turned out to be a bold-faced lie, as I would find out later. On Sunday, January 24th I spoke with Mike several times over the phone and we agreed on a price for the car. Having been reassured that the car was in perfect condition several times I agreed to pay $7,000 over MSRP for a total price of $68,345. That day I booked a flight from San Diego to Fresno at a cost of $250. Mike picked me up at the Fresno airport the following morning and we drove to the Lithia showroom. They had position the car in a dark tunnel that’s used to move cars from the lot to the showroom. I thought it was odd where they had positioned the car but didn’t give it much more thought. On my first walk around the car I immediately found two quarter inch paint chips on opposite corners of the car, and also found the gap on the right rear was indeed significant. I also found that the car had a significant hood-to-fender alignment issue. When I found it I asked Mike whether any damage or repairs had been done to the vehicle to which he answered “No.” All of the lies and misinformation should have been red flags to me and I should’ve had Mike take me back to the airport right then and there. I decided that I could have the nicks touched up and also have Ford fix the panel gap issue. So we went through the financing department and filled out the sales contract etc. After we were done in finance Mike backed the car out of the dark tunnel and in to the dealer lot. I immediately noticed some spider-web scratches on the car. It was still quite overcast in Fresno and the full extent of these scratches would not be revealed to me until I got closer to Los Angeles and in to the sunshine. I stopped at a rest area near Los Angeles and found severe spider-web scratches all over the car. It was especially bad in on certain areas such as the front fenders. I believe this is the reason they pulled the car back in to the dark tunnel. It was all part of a well-orchestrated deception. Upon arriving home that evening I was inspecting the scratches on the vehicle and found what appears to be touch-up paint on the front left fender of the vehicle, where the fender and fascia meet. I was mortified. The following day I spoke to Mike about the touch-up paint and was put in contact with the General Sales Manager, Pete Aldaz. Pete denied any knowledge of the touch-up paint and even denied that it’s touch-up paint. He said it was wax. I can assure you it’s not wax. Wax would wipe off. It’s touch-up paint. Lithia continues to deny any knowledge of the touch-up paint. A day or two later I was inspecting the underside of the vehicle and discovered that Lithia’s service department had not installed the chin splitter correctly. Lithia’s technician did not watch the video installation video and completely botched the splitter install. Even worse, he didn’t even use all the fasteners provided in the box with the splitter. Another few days go by and through a series of online searches I discovered a video on Lithia’s YouTube page. The video is a marketing video for the GT350 I purchased. It clearly shows that Lithia had drilled or screwed holes, through the vinyl stripes and in to the rear bumper cover of my $65k Mustang, in the wrong position, to mount their license plate frame and placard. I had been emailing and speaking to one of Lithia’s managers, Vinny Sinatra about the issues. When presented with the the rear bumper damage he told me “We made a mistake and used the European dimples to mount the license plate frame.” I asked Lithia to take their car back and refund my money to me. They have refused. During my last phone conversation Vinny I described all the issues and lies that had been discovered and he said to me “but you accepted the car didn’t you?” As if to say “our deception was a success, deal with it.” He has a good point. I’m the type of person who wants to trust others. I guess I should have never trusted a bunch of car salesmen. More

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Good experience The whole experience was good, The salesperson was helpful and very thurough. His knowledge of the vehicle I wanted was helpful, I felt comfortable t The whole experience was good, The salesperson was helpful and very thurough. His knowledge of the vehicle I wanted was helpful, I felt comfortable thru the process. More

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The best dealer in the Fresno Clovis area I found the perfect car at Lithia Ford I got a new Mustang no high pressure from anyone and a great experience they also do a great job on going over I found the perfect car at Lithia Ford I got a new Mustang no high pressure from anyone and a great experience they also do a great job on going over all the features of your vehicle More

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Great Experiece, Great Car I was concerned with buying a Ford, I have been a Audi, Volvo, Toyota owner for decades. After vast amounts of research I visited the dealer ship. The I was concerned with buying a Ford, I have been a Audi, Volvo, Toyota owner for decades. After vast amounts of research I visited the dealer ship. The sales persons, Fong, was low pressure, well informed, professional, and friendly. The finance folks worked hard to get a deal I would like, and did! My only remain concerns will be addressed as the car ages and the miles add up! Will see soon also if the Service department can match the great service I received at Audi of Fresno, so far I have no doubt that it will! I have already pegged at 55.4 mpg on my 50 plus mile trip to work in the AM. (granted it is down hill most of the away, the best I ever got with other cars was low 30's). That's savings already starting to pile up!!! More

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