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Virginia Ridgeway
Virginia Ridgeway at Marlow Ford
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Virginia Ridgeway

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.8
56 Reviews
4.8

56 Reviews

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56 Reviews of Virginia Ridgeway

April 24, 2024

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Employee Rating

Professional environment willing to help and listen to what you're trying to explain to About your problem and find solutions Thanks Luray Marlow More

by rdinges16
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

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Apr 24, 2024

Marlow Ford responded

We're glad to hear about your positive experience at Luray Marlow! Providing a professional environment where our customers feel heard and supported is essential to us. It's great to know that our team was attentive to your needs and worked with you to find solutions. If there's anything else we can assist you with, please don't hesitate to reach out.

April 12, 2024

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Marlow Ford has always been great to work with. They make sure all your issues get taken care of right away. More

by WOLVERINES
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

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Apr 15, 2024

Marlow Ford responded

Thank you for your feedback, Wolverines! We're delighted to hear that you've consistently had a positive experience with us at Marlow Ford. Customer satisfaction is our top priority, and we're always here to promptly address any concerns you may have. We appreciate your continued support and look forward to serving you in the future!

March 17, 2024

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They do good work but they have been told ever time they work on my vehicles to call when done but they don’t and say they do More

by ohenry057
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

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Mar 18, 2024

Marlow Ford responded

We appreciate your feedback and apologize for any inconvenience caused by our communication process. We'll address this internally to ensure that we improve our follow-up procedures. Thank you for bringing this to our attention.

March 05, 2024

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Employee Rating

Service is always professional , prompt with very little wait . I would recommend this dealer to my family . More

by Mile
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

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Mar 11, 2024

Marlow Ford responded

Thank you so much for your kind words! At Marlow Ford, we take pride in delivering professional and prompt service to our valued customers like you. Your recommendation means the world to us, and we're honored to have earned your trust. If there's anything else we can do to enhance your experience, just let us know. We're here for you and your family whenever you need us!

March 01, 2024

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I have used this dealership for service and state inspection for several years and have been satisfied. More

by ELITTEN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver, JW Painter, Darrell Greer

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Mar 04, 2024

Marlow Ford responded

We're delighted to have been your go-to dealership for service and inspections over the years! Your satisfaction is our priority, and we appreciate your continued trust in us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you for your loyalty!

February 29, 2024

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I could never see how anyone would have any complaints with the Service department, the vast experience with Mr.Cox has made a complete difference Knowing your product and providing up to date valuable More

by Royal Oil Co
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer

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Feb 29, 2024

Marlow Ford responded

We're thrilled to hear about your fantastic experience with our Service department, and we appreciate your kind words about Mr. Cox's expertise! Providing top-notch service and valuable maintenance information is at the core of what we do. We look forward to continuing to exceed your expectations in the future!

January 27, 2024

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Employee Rating

I had an excellent experience with the service department. Mr. Greer and his colleagues did a great job. The work was accomplished in a thorough and professional manner. More

by Bulldoghouse
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

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Jan 29, 2024

Marlow Ford responded

We are so glad to hear about your excellent experience here at Marlow Ford! Mr. Greer is awesome and one of a kind, we love him and are glad you do too! Can't wait to see you back any time you need.

January 24, 2024

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Employee Rating

I have been very satisfied taking my vehicle to them for service. Very pleasant to deal with and I’m confident that the services are performed correctly. More

by mmellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer , Ralph

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Jan 25, 2024

Marlow Ford responded

We are so glad to hear about your satisfaction! Glad to be your go-to automotive store, we will make sure to keep up the great work.

January 13, 2024

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Employee Rating

Called set up a appointment got me right in and done great job cleaning my f250 and getting oil change done in timely manner More

by ncwcrc
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

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Jan 15, 2024

Marlow Ford responded

Here are Marlow Ford we aim to have our customers leaving our dealership with a smile! We are glad to have gotten you in and out quickly! Hope to serve you again soon!

January 06, 2024

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Marlow Ford is a good dealership to do business with. They have knowledgeable people that take care of their customers. More

by Fravel’s
Recommend Dealer
Yes

Other Employees Tagged: Virginia Ridgeway

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Jan 10, 2024

Marlow Ford responded

We are glad to hear your 5-star review! Glad that we could have taken care of you and provided you with such a great experience!

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