Vivian Montes | Page 3

Vivian was great to work with and had excellent costumer service skills. She was very friendly and helpful. service skills. She was very friendly and helpful. More

by Jillkyler Verified Customer Verified Customer

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The service and parts department handled my warranty issue in a timely and professional manner. issue in a timely and professional manner. More

by TYPE 901 Verified Customer Verified Customer

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Good communication with Vivian throughout the repair process. Loaner vehicle was helpful and appreciated. Well done! process. Loaner vehicle was helpful and appreciated. Well done! More

by REESPETE Verified Customer Verified Customer

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Efficient service the day I came in. Woman that helped me was very courteous and kind Woman that helped me was very courteous and kind More

by LASI Verified Customer Verified Customer

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It was awesome from start to finish. The staff was very attentive to my needs. The staff was very attentive to my needs. More

by CMANTAS0 Verified Customer Verified Customer

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They were great. ...but making people write 15 word min is a pain and this is making me aggrevated ...but making people write 15 word min is a pain and this is making me aggrevated More

by NCCANDY Verified Customer Verified Customer

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Excellent customer care and helpfulness. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. More

by RICKF2 Verified Customer Verified Customer

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I have owned Mercedes for almost 30 years. I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after dropping the vehicle off for a headlight issue informing me that the assembly needed to be replaced at an estimated and ridiculous cost of @$4800. The quickness of the call indicated that no real analyses of the issues were performed. I received no explanation as why the entire assembly had to be replaced and no written estimate. What I did receive were 3 videos of the tech examining the tires and brakes on the driver side -why? I have no idea. But nothing on the issue that I brought it in for. For this I was charged $140? More

by billheffernan Verified Customer Verified Customer

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The actual servicing of the vehicle was fine. The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Ser The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Service Manager, Angela. More

by MERCEDES.HUFF Verified Customer Verified Customer

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Everyone went over the top starting with Vivian. Thanks for a great experience. Will be seeing you again. Thanks for a great experience. Will be seeing you again. More

by deanold Verified Customer Verified Customer

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