Wade Baskin

Bob Tomes Ford responded

BOOGIE7747, thank you for sharing 5-stars! We're happy to hear our team provided a convenient experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

Bob Tomes Ford responded

Dvolberd, thank you for sharing 5-stars and notnig our great service department and timely assistance! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Bob Tomes Ford responded

ybrittainy, thank you for sharing 5-stars! We're glad to hear our team provided a great overall experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

Bob Tomes Ford responded

Lamb8881, thank you for sharing 5-star praise noting Wade was easy to work with and and did not pressure you! We appreciate your business and your note! See you next time. Thanks again!

Bob Tomes Ford responded

SJBECTION, thank you for sharing 5-stars and noting our staff was easy to work with! We are glad to hear our team earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Bob Tomes Ford responded

Eric, we’re really sorry to hear about the experience you described — especially making a two-hour trip only to feel like the vehicle you discussed wasn’t available and that your time was wasted. We checked our system and weren’t able to locate any recent visit or appointment under your name, but we still want to understand what happened and make sure your concerns are heard. Taylor Munden, our New Car Director, would appreciate the opportunity to speak with you directly and look into this further. Whenever it’s convenient, please feel free to reach out to Taylor at tmunden@tomesautogroup.com or (214) 544-5009 so we can try to get some clarity here and help however possible. Thank you again for sharing your feedback. Talk soon. Best wishes!

Bob Tomes Ford responded

jsspradling, thank you for sharing constructive feedback regarding your experience shopping with us. We will be passing your feedback along to our leadership for review. We appreciate your feedback and look forward to future opportunities to serve you and earn the additional stars. Thank you for your business and your note. Take care!

Bob Tomes Ford responded

Wolffej, we’re sorry to see your review and completely understand how frustrating it must have felt if things came across as disorganized or unclear during your visit. That’s never the kind of impression we want to leave and apologize for the lacking experience. Sam Benitez, our Finance Director, noted he has already connected with your husband to better understand the situation and offer clarification on the numbers discussed. We appreciate him taking the time to talk things through and for giving us the opportunity to make sure everything was clearly explained. If there’s anything more we can do to help or further clarify, please don’t hesitate to reach out to Sam directly at sbenitez@bobtomesford.com or (214) 544-5043. We truly value your business and hope to earn back your confidence. Talk soon. Take care!

Bob Tomes Ford responded

rwtrunbkem thank you for sharing 5-stars! We're glad to hear our team made sure your expectations were exceeded! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

Bob Tomes Ford responded

rob, thank you for sharing 5-stars! We're happy to hear our team is friendly and informative! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!