Walter Kleinschmidt

I am extremely disappointed with my experience at Garden State Honda. After receiving a recall notification for my vehicle, I called the dealership and scheduled an appointment. I arrived on time and was t State Honda. After receiving a recall notification for my vehicle, I called the dealership and scheduled an appointment. I arrived on time and was told the recall service would take about 1–2 hours. While I was there, they also recommended additional service, which I approved based on the estimated completion time. Hours went by with very little communication. Around 4:30 PM, after waiting more than four hours, I was finally told they could not complete the recall because they did not have the necessary parts in stock. I was then told that I had supposedly made the appointment online, implying that was the reason the parts were not ordered. However, that was not true—I called the dealership directly and the appointment was made by their receptionist. To make matters worse, I was told a manager might be able to provide one of the limited parts they had available, so I continued waiting. At 5:00 PM, I asked for an update because I was supposed to be in New York for an appointment. I was told it would be another 30 minutes. I didn’t receive my vehicle until approximately 6:00 PM, only to be told I would need to return on another day because the recall could not be performed. As a result, I lost work time, incurred additional expenses, wasted more than four hours of my day, and missed other commitments. What was most frustrating was the complete lack of accountability and the absence of even a simple apology. If a dealership schedules a recall appointment, it should verify that the required parts are available before asking customers to take time off work and wait for hours. This experience showed a serious lack of communication, planning, and respect for customers’ time. More

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Bethel was really good working to get the best car for me his attention and dedication the effort to get me happy w the right car for me was amazing thank you so much I recommend him 100% you are the best th his attention and dedication the effort to get me happy w the right car for me was amazing thank you so much I recommend him 100% you are the best thank you so much for your everything. :-) More

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Estoy muy satisfecha del servicio recibido de Cris Camilo, Cris Padilla, Ruddy, Tridia y Ralphy, son un gran equipo, muy atentos, siempre que vengo a darle servivio a mi Honda se preocupan por inspecc Camilo, Cris Padilla, Ruddy, Tridia y Ralphy, son un gran equipo, muy atentos, siempre que vengo a darle servivio a mi Honda se preocupan por inspeccionar cada detalle. Gracias team por las buenas atenciones siempre. More

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This delir is one of the best Honda with deals also sale people are very friendly 👌 people are very friendly 👌 More

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The customer service is great The people are nice & friendly They do not try to get over & was able to work within my budget . Overall they went above and beyond to meet my needs friendly They do not try to get over & was able to work within my budget . Overall they went above and beyond to meet my needs More

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Many told me I couldn't, until I met Yaslinda and I was able to buy the car of my dreams. able to buy the car of my dreams. More

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We really recommend the dealer services, they’re very helpful and gave us all attention !!! Thank you guys !! helpful and gave us all attention !!! Thank you guys !! More

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Juan is the best customer representative. He kept giving me new gifts all the time thank you He kept giving me new gifts all the time thank you More

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Garden State Honda is a great place to buy a car! When looking for honesty. They have great customer service, great communication and great deals! I have been buying my cars here for the past 19 year When looking for honesty. They have great customer service, great communication and great deals! I have been buying my cars here for the past 19 years! Stop by if you're needing a great deal and honest employees! More

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great experience. the staff at garden state honda was knowledgeable & professional. did not feel sales pressure to buy. the staff at garden state honda was knowledgeable & professional. did not feel sales pressure to buy. More

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