Wayne King | Page 7

Professional People! I just leased a 2020 GMC Terrain. The experience was seamless, and the inventory was great. I dealt with Rick Mignanelli, Tommy Frat and Wayne King - I just leased a 2020 GMC Terrain. The experience was seamless, and the inventory was great. I dealt with Rick Mignanelli, Tommy Frat and Wayne King - all were exceptional, professional and courteous. I will continue to send everyone I know to these polite and knowledgeable people who care about you before, during and after the sale of a vehicle! More

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I have been buying Trucks and Vehicles from Tom Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to c Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to come. My latest purchase was a great Mother's Day Present a 2016 Chevy SIlverardo 2500 Duramax Diesel. This truck is awesome and I LOVE Her...Yes Her, please let me introduce "Silvia" More

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I went to Paul Masse Buick yesterday for the first time to lease a Buick Envision it was the best experience ever. David Begin and Dwayne were just wonderful very professional. I will be doing business wit to lease a Buick Envision it was the best experience ever. David Begin and Dwayne were just wonderful very professional. I will be doing business with them again for sure. Wayne was nice to work with as well. Keep up the good work!!! Kathy Ruggiero More

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Great and memorable delivery Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new be Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new beautiful Buick Encore, and then I went into the finance office and met with Wayne King who handled all of the "paper work with me". I say "Paper" work because they don't actually have you sign using paper. It's all on this amazing touch screen which takes up the entire desk. Everything is crystal clear and enlarged so you can see all of the fine print if you care to read it. He just flips the screen so I could sign and then he flips it so he could witness with his signatures. When we were all done, I saw him wiping down all of the surfaces for Covid, which was so well done and very professional. Then he wiped down this little case with a visor in it so I could see what looked like one of my wife's crystal perfume bottles. But it was a stick which contained all of my paperwork. I couldn't believe it! Real crystal, with a neat Paul Masse logo etched with a laser in the center of the crystal. Imagine that! When I was home later that day I plugged it into my PC...and it lit up! It was really cool. I opened my file of paperwork and there it all was, my signatures and everything. I always hated those cumbersome rolls of paperwork after buying a car. Not at Paul Masse's. This is just one little touch, but it says a lot. It says that the customer experience is everything to them. I love this place! More

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Test drove a Buick SUV at this dealership, liked it very much, but had another make that we wanted to test drive - the competitors vehicle, while a little less in price, did not come close to the quality of much, but had another make that we wanted to test drive - the competitors vehicle, while a little less in price, did not come close to the quality of the Buick. What really sold us on the Buick Envision however, was the professional sales staff, we dealt with Tom Fratantuono. He took his time explaining the vehicle in detail and gave us several options for leasing. Would highly recommend considering Paul Masse and Tom if you’re looking for a quality vehicle and courteous service! Our last three leases were all Buicks, can’t beat them👍 More

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