William Than | Page 7

Excellent dealership. Buying was a pleasure and I was treated extremely well. Would recommend them to all Buying was a pleasure and I was treated extremely well. Would recommend them to all More

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So happy with the service department. The process was quick and easy. The staff is friendly and efficient. Love it there!! The process was quick and easy. The staff is friendly and efficient. Love it there!! More

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William was attentive, patient, very knowledgeable and honest. A pleasure to do business with I highly recommend him honest. A pleasure to do business with I highly recommend him More

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Excellent service. Very efficient. No pressure. Seamless trade in and processing procedure. Pleasant and professional staff. Very efficient. No pressure. Seamless trade in and processing procedure. Pleasant and professional staff. More

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Katherine was very attentive and went the extra mile to find the perfect car for me. William was great to work with to finalize the terms. find the perfect car for me. William was great to work with to finalize the terms. More

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They serve me with kindness respect and courtesy. They take time and attention to all my questions and help me with my budget. That was very amazing experience with herb Chambers of Sharon specially with take time and attention to all my questions and help me with my budget. That was very amazing experience with herb Chambers of Sharon specially with William and his manager. Thanks. More

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My experience at this dealer was amazing! I’ve never had so much fun purchasing a vehicle. William from sales was awesome he explained all the features about my new truck. Also a big thank you to Richard in so much fun purchasing a vehicle. William from sales was awesome he explained all the features about my new truck. Also a big thank you to Richard in finance. You guys will definitely be my go to dealer in the future. More

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I went here when I unexpectedly had to buy a car , unprepared and stressing about my credit . The sales and the financial department went above and beyond to treat me with respect and dignity - and go unprepared and stressing about my credit . The sales and the financial department went above and beyond to treat me with respect and dignity - and got me approved for the car I wanted . I can’t not speak highly enough about their professionalism while still being down to earth and personable . They made a super stressful situation a smooth one once I got there . I’ll never go anywhere else. More

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Outstanding state-of-the-art Lexus dealership. Beautiful facility. Generally knowledgeable staff. Superb experience with Rob Williams who gets a special shout-out for his attention to detail and exceptional facility. Generally knowledgeable staff. Superb experience with Rob Williams who gets a special shout-out for his attention to detail and exceptional customer service. Rob went the extra mile and answered all of our questions. He was patient and extremely helpful getting us familiar with the F Sport so we felt comfortable with the vehicle. He is a credit to your dealership and should be so recognized. He has called us 3 times to follow up on various details, and this shows a genuine commitment to excellence. Honestly, he deserves more than 5-stars. On the other end of the spectrum, William Than was terrible. He was intrusive and pushy, and kept steering us to a special edition RX 350 model that he said “if you were family, this is the Lexus you should buy”. He misrepresented his knowledge that all Lexus 350’s are the same and have no difference in acceleration or performance—despite that we’ve owned a 2015 RX 350 F Sport for 6 years. At times, he was just below argumentative and was both arrogant and condescending. Truth be told, get rid of this guy! Lastly, we had made arrangements to look at a 2021 F Sport with Circuit Red interior on Monday 12/27 and made an appointment with Sam to test drive the vehicle on Tuesday 12/28. When we got to the dealership, there was some confusion and we were told Sam was off that day. Hmmm. A bit peculiar. And that was our very first contact with the dealership. Initially, it went downhill from there when William was assigned as the replacement for Sam. After our first test drive in the vehicle William was determined, above all else, to sell us, we came in and expressed our dissatisfaction to Don, the general manager, who dealt with this very promptly and professionally. He then put us in touch with Rob, who was exceptional. Rob and Sean sealed the deal. So, in the space of some 6 hours, we came into your overall excellent dealership and drove out with a 2022 RX 359 F Sport. In the interim, we encountered both ends of the professional and customer service spectrum with William an overly generous 1-star and Rob a very well-deserved 10-star experience. Hope these comments are helpful to you. Sincerely, Dr. Bill Boden More

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