Willie Caldwell III

Service was thorough and prompt. Staff were friendly and informative. Service Manager, Mr. Willy Caldwell provided the best service support while maintaining a professional and since Staff were friendly and informative. Service Manager, Mr. Willy Caldwell provided the best service support while maintaining a professional and sincere attitude. I trust his suggestions and value his integrity. More

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The service was excellent as usual. Josh always was very helpful. I like deal with him. He basically cares. Josh always was very helpful. I like deal with him. He basically cares. More

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Professional staff that can work with customer to not only understand the customer concern, but to also identify the best way to attack the issue. I highly recommend this service center. only understand the customer concern, but to also identify the best way to attack the issue. I highly recommend this service center. More

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The staff is helpful and knowledgeable The service department is the best! Efficient staff, honest and trustworthy. department is the best! Efficient staff, honest and trustworthy. More

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Mr. Willie Caldwell and Josh did an amazing job with customer service care. They went above and beyond the call of duty to help me resolve the issues.with my car. The Mercedes Benz dealership in Morrist customer service care. They went above and beyond the call of duty to help me resolve the issues.with my car. The Mercedes Benz dealership in Morristown, NJ even provided me with a new loaner to ensure as a customer I was cared for. I would recommend anyone who has an issue with their car to look up Mr. Caldwell and Josh. They truly do treat you like family. They’re honest and kind and will always have your best interest at heart. More

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Despite not purchasing my vehicle from this dealership, my service rep Willie is always professional while being both friendly and very helpful. My overall experience with this dealership brings me back to my service rep Willie is always professional while being both friendly and very helpful. My overall experience with this dealership brings me back to have my vehicle serviced. More

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Best in NJ,eddy is the best adviser,always serves me on best way. I love him best way. I love him More

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My service manager Troy Pais always goes above & beyond to provide the best service to his client, me. to provide the best service to his client, me. More

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The service advisor took great care of me. Excellent experience—definitely a 5-star service! Excellent experience—definitely a 5-star service! More

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I can't say enough wonderful things about my experience with Mercedes Service, especially with Willie Caldwell. He truly goes above and beyond every time, making sure everything is taken care of with such with Mercedes Service, especially with Willie Caldwell. He truly goes above and beyond every time, making sure everything is taken care of with such professionalism and genuine care. Willie makes the whole process stress-free, and you can tell he really cares about his customers. The rest of the staff are just as amazing—welcoming, friendly, and always ready to help. From the moment you walk in, you feel at ease and well taken care of. It’s rare to find such a combination of top-notch service and such a warm, personable team. Highly recommend! More

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