My Review Of Mercedes-Benz of Morristown:
I brought my S-Class here for service one time and it was horrendous. My car had been hit by a deer, so we brought it here for service just this once because they had a body shop. The service was horrible.
When we got the car back, the bodywork was good, but it had huge problems when we got it back. When we got the car back, the AC wasn't working! The whole climate control was very close to being dead! We never had these issues prior to bringing it to Mercedes-Benz of Morristown. So, we brought it back to the dealership to have them fix it, and they claimed that they fixed it, but it still wasn't working. I believe it took 4 tries until they actually fixed it. Keep in mind that we had not had this issue prior to servicing the car there, and even after being hit by the deer, the car climate control worked perfectly. This only happened after having bodywork done and servicing it at Morristown.
The fact that it happened in the first place is unacceptable for a Mercedes-Benz at a Mercedes-Benz Dealership, but even more the fact that it took 4 different visits is unacceptable, the quality of work is horrible, and I will never go back here again. I have always serviced and purchased all my Benz's at Mercedes-Benz of Bridgewater and they are much better in all respects (even if they send you somewhere else for the body work, it's well worth it. The service is also amazing there. See my other review). Please don't use this dealership, the quality of work, customer service, and my overall experience were horrible, if not unacceptable.
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