Yuri Crawford

My trade and buy went smoothly with Alan. I had researched prior to visiting the dealership so I was an easy sale, however no pressure was put on me to change my mind or upsell me. Was in an I had researched prior to visiting the dealership so I was an easy sale, however no pressure was put on me to change my mind or upsell me. Was in and out in about an hour to place an order for RAV4 Limited and kept informed on estimated delivery date. My car arrived in that window from Canada, my trade and purchase out the door in about three hours. That included driving and some simple training on the new car, with instructions to call if I needed help. It was overall a very pleasant experience! More

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Allen helped me to get exactly what I was looking for! Love my new forerunner limited and he made the process very easy and even helped me when I was in dire need! Love my new forerunner limited and he made the process very easy and even helped me when I was in dire need! More

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This was the best car buying experience we ever had. They listened to what we wanted and didn't try to oversell us on anything. We had the car selected and our deposit made by email, phone, and text w They listened to what we wanted and didn't try to oversell us on anything. We had the car selected and our deposit made by email, phone, and text within a couple hours on a Sunday. Financing done the following day, Monday, and drove from Knoxville to Nashville to pick it up Tuesday, signed the papers and were out the door. Jimmie Giles was our salesman, and he is AWESOME! More

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I have purchased 3 vehicles from Alan. He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give th He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give the dealership a 10/10! Always a great experience! More

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The dealership is very conveniently located for me and seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait. Alan was great to work with. The car I wanted was hard to get but, heck if he didn't find me one I could buy. He kept me posted on when it was delivered and went over all of the features in the car before turning it over to me. He was a pleasure to work with. And Yuri was great when it came to explaining service plans. He didn't try to oversell me but got me a plan that I could be comfortable with. I was also able to split the cost of my payment between my personal credit card and the funds I wired directly to the dealer's bank. It all was very convenient and FAST! Overall, Toyota at Cool Springs was a very pleasant experience. More

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Toyota Cool Springs continues to go above and beyond with client experiences. I can always count on the team to help me find the right vehicle and providing great service during routine maintenance. Jim sold client experiences. I can always count on the team to help me find the right vehicle and providing great service during routine maintenance. Jim sold me my first vehicle and knew I could count on him to help me get my dream car. I highly recommend this location! More

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Alan was awesome, worked well with credit and got me in a new car, he worked his magic and we bought 2 cars from him. 10 out of 10. new car, he worked his magic and we bought 2 cars from him. 10 out of 10. More

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Jim Gile is an amazing professional. Have done multiple deals with Jim, and Toyota cool springs. Super happy to know him and have his expertise for our whole family. Choosing Jim is th Have done multiple deals with Jim, and Toyota cool springs. Super happy to know him and have his expertise for our whole family. Choosing Jim is the first step of a good decision you can make for your next car purchase. More

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Jeff made this process so smooth. He answered all the questions we had and brought up different things to consider that I might need/ or not like in a case to help narrow down my deci He answered all the questions we had and brought up different things to consider that I might need/ or not like in a case to help narrow down my decision. He showed us various options and towards the end, like magic, something I wanted with extra add ons within my budget or what I ended up with and he hustled with Yuri to make the signing go as fast as possible. I really appreciated his help and will be recommending him to anyone who needs a new car. Best early Christmas present. More

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Alan was really responsive, gave the exact model and options I requested and was mindful of price and transparent. options I requested and was mindful of price and transparent. More

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