I bought a new Toyota from Toyota of Cool Springs in 2012. I'm very sorry I drove past other Toyota dealerships to do so. At the time of purchase I also purchased the extended warranty with the assurance that it would be a good investment, not only in regard to covering the car, but also in ensuring customer service above and beyond what other dealerships would offer. I have found that, after the sale, Toyota of Cool Springs doesn't consider customer service a priority. I have also noticed that, over the 4 years since I bought the car, the service department seems to have a revolving door as far as personnel is concerned. This speaks volumes.
Most recently, I called to schedule a repair in response to a letter received from Toyota corporate itself. I had to eventually talk to the manager because the service writer that first took the call didn't seem to know how to handle such a request, and worse than that, didn't seem to know how to find out how to handle it. The service MANAGER(??) was seemingly even less interested in being of service. When I asked a question about the VERY EXPENSIVE extended service plan I bought (from this dealership), he said they would look it up when the car was brought in for service. When I asked couldn't they look it up for me while we were on the phone, the service MANAGER (manager, mind you) said, "Well, I could". And, that was that. Just didn't want to, I guess. Ridiculous!
In a nutshell, buy somewhere else. If you do ANY research on cars before you buy them, you will find that you'll know much more about the car you're looking at than the person trying to sell it to you at Toyota of Cool Springs. When I bought mine, the salesperson seemed to know virtually nothing about cars, much less about why I should choose a Toyota over another make.
If you do decide to buy at Toyota of Cool Springs, do yourself a favor and have it serviced at another dealership.
I really don't enjoy writing things like this, and in fact this is the first negative review I've ever posted online. However, after 4 years of zero effort in providing service after the sale, frustration has set in and I just would like others to be able to avoid it.
I'm including my name and phone number on this post just in case Toyota of Cool Springs cares at all about their customers. My guess is they'll never even know it's here. Barry Pendergrass 931-698-6865
UPDATE 3-6-17 I'd like to update this review. Shortly after the original review was posted, the general manager of the dealership, Kris Krabill, contacted me. Long story short, Mr Krabill ( whom up until that point I had no conversations with) is very interested in customer care and the reputation of the dealership. My concerns were heard and every step was taken to make sure that my situation was corrected. Thanks to Mr Krabill for all his help. In light of the way this was handled, I can feel good about recommending Toyota of Cool Springs again. I plan to continue to have my Toyota vehicles taken care of by them.