My Review Of Toyota of Cool Springs :
Sales force acted like vultures attending to customer prey. Salesman had very poor listening skills in relating to customer need and management staff when summoned into the process to complete the sale demonstrated and an unwillingness to listen to our concerns, but rather complete the sale. The Finance Officer did not understand or answer questions related to a previous service product purchase but stated someone else in the dealership would work our concerns out. This person was not summoned. (In particular, we raised questions about credit applicability we could expect to attain from the previous vehcile we bought at this dealer location. Yes, the dealership had changed hands, but we were given assurance that the dealership would help us get get this money back, nor, even when asked, they did not explain the ramifications of this financial transaction. Those facts became negatively clear after the 3 day car purchase return policy. When we sought to get clarity, we returned to the dealership but were told to return and see the Finance manager several days later. Sadly, the only reason we chose to procure this vehicle was based on the fact we did not want to throw this incentive away...and as a result, we truly left this car purchase feeling scammed by a dealership (Salesman, Sales Manager and Finance Office) whose only concern was profit over understanding customer need or desire. We like the Toyota product...but this dealership has lost our business.
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