Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
47 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

4.7

47 Reviews

Write a Review

47 Reviews of Zach Gresbach

July 01, 2025

Dealership Rating
Employee Rating

Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Li Xiong

Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

July 01, 2025

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My car looked like it was ransacked. I showed the associate how the mechanics left my car and it was a complete mess. It is very disrespectful the way it was left. I am NOT a fan of Hond More

by suzyp_20
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Yazen Saleh , I don’t kno which of these guys was the one who serviced my car. But Zach is the name that shows up.

June 30, 2025

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Darrow always gives great service. The employees at the desk are always very cordial. Thanks! More

by MITTER4
Service Price Transparency
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Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

June 29, 2025

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Your Lyft process for getting customers home is flawed and inconsistent. The recall on the fuel pump was done incorrectly and it resulted in the car stalling in traffic. Called twice to get a tow More

by Rwiedmeyer
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Yazen Saleh

Jul 02, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

June 28, 2025

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Not allowing less then 15 words really makes me upset and does not want me to complete this survey More

by MSTURM2
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger

Jun 28, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 23, 2025

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It's a good dealership to go to. . They actually care about there customers an take care of them as well. More

by MURRAYJCDL
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jun 23, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

June 19, 2025

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Employee Rating

The manager was very willing to make sure that my concerns was taken care of More

by Judy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Aleiah Brown

Jun 19, 2025

Russ Darrow Honda responded

Thank you, Judy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

June 19, 2025

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I appreciate the video that was sent to me showing me the issues with the vehicle. Very pleased with the service that I got from the department. More

by CHRISLEUTERMANN
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Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jun 19, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

June 18, 2025

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Best service representative ever had at honda. Thank you very much for taking care of me.My name is glover morgan More

by POPHLMC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 18, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

June 17, 2025

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Employee Rating

I have always had great service provided by Russ Darrow Honda. Joe was great in helping schedule the correct service for my vehicle. More

by bryonjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

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