Zubair Ali

Had a easy time with my vehicle purchase. Had an audio issue so I had to have it in the service center from the get-go. Had a pretty hard time getting info and communication. However with Had an audio issue so I had to have it in the service center from the get-go. Had a pretty hard time getting info and communication. However with the help of Rory (Finance) and Zubair (Service) everything got squared away and they made the situation right. More

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I found a great experience with all the people I had to come I counter for complete my purchase Thank You'll come I counter for complete my purchase Thank You'll More

by ldweml Verified Customer Verified Customer

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Eye friendly and helpful. Everyone there was very polite and respectful to me and my wife. Everyone there was very polite and respectful to me and my wife. More

by DAVIDTNKK Verified Customer Verified Customer

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I had a good experience at Norm Reeves. I was looking at a used car they had for sell under $10k. Juan treated me as if I was buying a new car. I felt like my purchase was just as import I was looking at a used car they had for sell under $10k. Juan treated me as if I was buying a new car. I felt like my purchase was just as important as any other customer. He treated me professionally. I got a deal I was happy with. I love my new car! I would definitely go back to Norm Reeves Hyundai. More

by Dean from Fort Worth Verified Customer Verified Customer

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“I regret purchasing my 2026 Hyundai Palisade matte finish vehicle from Norm Reeves Hyundai Irving. The dealership did not adequately communicate the real-world maintenance limitations and ownership bu finish vehicle from Norm Reeves Hyundai Irving. The dealership did not adequately communicate the real-world maintenance limitations and ownership burden associated with matte paint finishes. Within days of ownership, I learned that standard car washes cannot safely be used; repairs and maintenance are significantly more difficult, and ownership requires constant specialized care. When I requested assistance shortly after purchase, the only option presented involved taking on substantial negative equity rather than working toward a reasonable exchange solution. Buyers considering matte paint should thoroughly research the long-term maintenance implications before purchasing.” . More

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We had a great experience at this dealership. The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our quest The team was professional, friendly, and easy to work with from start to finish. They made the process smooth and stress-free, answered all our questions, and never made us feel pressured. More

by SABI SHRESTHA Verified Customer Verified Customer

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It was late my wife was not feeling well and they would not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm R not let us leave. At one point the sales person drove off with my wife in the car and did not tell me he was leaving. No one should ever go to Norm Reeves ever! More

by B_FARISH Verified Customer Verified Customer

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Kero is an exceptional professional. He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying He was punctual, polite, and refreshingy honest throughout the entire process. I highly recommend him for a transparent and pressure-free car-buying experience. Five stars More

by Paul Verified Customer Verified Customer

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Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More

by dmichele0723 Verified Customer Verified Customer

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Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More

by milissa.sinnett Verified Customer Verified Customer

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