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28 Reviews of jessica tanney
Helpful 
April 24, 2024
I recently had the misfortune of purchasing a Toyota Prius from Bob Johnson Toyota, and I must say, it was a thoroughly disappointing experience from start to finish. Firstly, the wait time for the ca Prius from Bob Johnson Toyota, and I must say, it was a thoroughly disappointing experience from start to finish. Firstly, the wait time for the car was absolutely ridiculous. The saga began when I placed an order for a Toyota Prius in August 2023. Months passed without any updates on the status of my order. Despite my inquiries, the dealership seemed unable to provide any information on the whereabouts of my car. It's baffling that a reputable dealership like Bob Johnson Toyota couldn't even track the status of an order placed with Toyota. After enduring months of waiting in limbo, I was finally approached and asked if I would be willing to settle for another Prius if one became available. At this point, I was growing increasingly frustrated with the lack of communication and transparency from the dealership. Upon delivery of the car, my frustration only intensified when I discovered that I was given only one key fob. When I questioned the dealership about the second key, I was informed that I would have to wait an additional six months or longer to receive it. This level of inconvenience and disregard for customer satisfaction is simply unacceptable, especially considering the full market value I paid for the vehicle. Overall, my experience with Bob Johnson Toyota has left me deeply dissatisfied and frustrated. In conclusion, my experience with Bob Johnson Toyota was marred by poor communication, a lack of transparency, and a general disregard for customer satisfaction. I will certainly never consider buying from this dealership again, nor will I ever trust Toyota after this ordeal. I cannot in good faith recommend them to others. More
by dvasso90
April 22, 2024
I recently had the misfortune of purchasing a Toyota Prius from Bob Johnson Toyota, and I must say, it was a thoroughly disappointing experience from start to finish. Firstly, the wait time for the Prius from Bob Johnson Toyota, and I must say, it was a thoroughly disappointing experience from start to finish. Firstly, the wait time for the car was absolutely ridiculous. The saga began when I placed an order for a Toyota Prius in August 2023. Months passed without any updates on the status of my order. Despite my inquiries, the dealership seemed unable to provide any information on the whereabouts of my car. It's baffling that a reputable dealership like Bob Johnson Toyota couldn't even track the status of an order placed with Toyota. After enduring months of waiting in limbo, I was finally approached and asked if I would be willing to settle for another Prius if one became available. At this point, I was growing increasingly frustrated with the lack of communication and transparency from the dealership. Upon delivery of the car, my frustration only intensified when I discovered that I was given only one key fob. When I questioned the dealership about the second key, I was informed that I would have to wait an additional six months or longer to receive it. This level of inconvenience and disregard for customer satisfaction is simply unacceptable, especially considering the full market value I paid for the vehicle. Overall, my experience with Bob Johnson Toyota has left me deeply dissatisfied and frustrated. In conclusion, my experience with Bob Johnson Toyota was marred by poor communication, a lack of transparency, and a general disregard for customer satisfaction. I will certainly never consider buying from this dealership again, nor will I ever trust Toyota after this ordeal. I cannot in good faith recommend them to others. More
by dvasso90
February 13, 2024
I have bought 2 RAV4s and now a Prius at Bob Johnson's Henrietta location. Each time has been a relaxing and efficient experience. Joe Roides has helped us each time (not sure about the first one.... 20 Henrietta location. Each time has been a relaxing and efficient experience. Joe Roides has helped us each time (not sure about the first one.... 2010?). As I remember, we bought each the first day we visited the showroom. Loved the RAV4s. The first one gave us 270 miles. The second one is still going strong. So far, the Prius has been a perfect addition. Thanks so much to Joe and Connor for your help. Nancy Daley and Larry Jessup More
by ndaley5
Other Employees Tagged: Joe Roides and Connor (?)
December 24, 2023
Salesman very knowledgeable of the RAV and was very comfortable with the process. The salesman that delivered the car the evening we picked it up was also helpful. I would recommend to anyone comfortable with the process. The salesman that delivered the car the evening we picked it up was also helpful. I would recommend to anyone More
by jrmort4259
October 21, 2023
I was very pleased with my purchase. We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took the time to review how everything worked. More
by stevet
Other Employees Tagged: Mark and Rick
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