mike raff
mike raff at Dirito Brothers Walnut Creek Volkswagen
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mike raff | Page 2

product specialist

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
25 Reviews
4.8

25 Reviews

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25 Reviews of mike raff

April 04, 2024

Dealership Rating
Employee Rating

They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece More

by ronaldvictoriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the recommended services performed on your vehicle. Could you please reach out to me directly with your preferred method of contact so we can discuss this? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 29, 2024

Dealership Rating
Employee Rating

Clean modern dealership with convenient location. Comfortable waiting area. Friendly and helpful service advisors and staff. Available wi-fi. Excellent service technicians that get the job done right More

by Russ65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad the atmosphere, service advisors, staff, and Wi-Fi at Dirito Brothers Walnut Creek Volkswagen meet your expectations. It speaks volumes to hear you've trusted the quality of our service technicians for over 20 years. We value your consistent support for our dealership greatly, thank you.

March 21, 2024

Dealership Rating
Employee Rating

I had a very good experience at the VW dealership. They made my family and I feel very welcomed. Mike and the VW staff were extremely helpful and catered to our every need. More

by WIFEYALAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your positive experience at Dirito Brothers Walnut Creek Volkswagen. It's fulfilling knowing our team was able to create a welcoming environment and provide the needed help. We appreciate your review.

February 19, 2024

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Employee Rating

The Transaction: Simple. Flawless. Quick. Easy. Boom! Salesman Mike: Attentive listener. Personable. Kind. Helpful. Respectful. More

by tms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 22, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear your transaction was straightforward and quick at Dirito Brothers Walnut Creek Volkswagen. Your kind words about our team's attentiveness and respect are appreciated.

November 15, 2023

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Employee Rating

By far the best car buying experience I’ve ever had. Low pressure, informed salesmen, reasonable and efficient. More

by ANDREW.LENA.AVEDIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rosen , The gentleman in the finance department was great also.

Nov 15, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We are glad that you had a smooth car buying process with our informed staff here at Dirito Brothers Walnut Creek Volkswagen. Rest assured, efficient and pressure-free service is what we aim to consistently provide to all customers.

November 10, 2023

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Excellent service all around! Sterling and Mike are the best! Thanks you for sending me home with an excellent car! More

by AJSCOUT49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. Sterling and Mike from our team are glad you're driving home in an excellent car. Grateful for your support!

November 05, 2023

Dealership Rating
Employee Rating

Making service and the best place to buy a car. They take good care of you and goes above and beyond. More

by BRIGITTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your rewarding experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. We deeply appreciate your feedback and high rating.

October 29, 2023

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Employee Rating

Everything went smoothly from start to finish. Mike was outstanding on getting the paperwork and car delivered as promised. Best car experience in years More

by CSSR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis Scripillit

Oct 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our documentation process and delivery. Hearing Mike provided outstanding service contributes greatly to our commitment at Walnut Creek Volkswagen. We're pleased we could make your car experience memorable.

October 17, 2023

Dealership Rating
Employee Rating

Dirito Brothers Walnut Creek was able to compete on price on my Jetta - this was a really pleasant surprise on a tight price range. They also went above and beyond to find the manual transmission, in the tri More

by RONSTEARNS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 18, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello. It sounds like you really took the time to make sure you were getting exactly what you wanted. Our Sales Team appreciates savvy car shoppers and is always willing to help. We're so glad that we were able to meet your needs and give you a great five-star experience. Congratulations on your new purchase and welcome to the Dirito Brothers Walnut Creek Volkswagen family!

October 16, 2023

Dealership Rating
Employee Rating

Great customer service by Mike and the financials didn't take long to complete. One of the best transactions More

by CYNTHIA_KATIGBAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis Scripillit

Oct 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for this great five-star review! We are thrilled our Sales Team provided great customer service and the financial process went by speedily. We appreciate your business, and we hope to see you again at Dirito Brothers Walnut Creek Volkswagen.

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