Thirty years ago I joined my father in his automobile dealership. I began as a "coffee greeter girl." My job was to push a cart up and down the sidewalk and serve coffee and doughnuts to our service customers. I learned a lot about what service was by listening to our customers and people who I worked with as they interacted with each other. Over the next twelve years I worked in all departments of the dealership. I had the opportunity to listen and learn from a number of sources, both inside and outside the dealership environment. I had a lot of time to formulate and build on to the business philosophy of one of Colorado 's premier automobile dealerships.