Two Million DealerRater Reviews Offer Unparalleled Insight into Dealerships
Lester Glenn Hyundai of Manahawkin shows how good customer service leads to repeat business
WALTHAM, Mass. – July 23, 2015 – DealerRater – the car dealer review site for consumers – announced today that more than two million U.S. auto shoppers have reviewed their purchase or service experience on DealerRater.com, with Lester Glenn Hyundai of Manahawkin, New Jersey, receiving the two-millionth review. The review was posted to DealerRater via the Hyundai Advantage Program, a recently announced partnership between DealerRater, J.D. Power and Hyundai Motor America that invites every new Hyundai owner to leave a review on DealerRater.
“DealerRater provides online shoppers access to a wealth of information that helps them decide where to buy or have their vehicle serviced,” said DealerRater CEO Gary Tucker. “Our reviews point consumers to great dealerships and enables them to make a direct connection with exceptional salespeople ahead of even entering a showroom, which builds trust between the shopper and the salesperson, lowers purchase anxiety and, often, helps a sale move more smoothly.
“Two million reviews is an amazing milestone for DealerRater to reach, but we’re still early in our journey. We’ll continue to pursue strategic partnerships with companies like J.D. Power, Hyundai and others to facilitate the ease with which car buyers can share their dealership experiences. Our reviews are a resource that benefits the auto industry as a whole.”
Lester Glenn Hyundai of Manahawkin, a DealerRater Certified Dealer since 2010, has a proven track record for customer service as demonstrated by its 98 percent recommend rate and 4.9-star average (out of five). The dealer collected a Consumer Satisfaction Award in 2015 and was named a 2013 Hyundai Dealer of the Year.
“Our presence on DealerRater has allowed us to set ourselves apart from the competition online. By promoting our success in customer service through ratings and reviews on DealerRater, we have attracted more shoppers to our showroom and our website, boosting our overall lead count and, more importantly, our sales,” said Lester Glenn Hyundai of Manahawkin General Manager Pat Sweeney.
The two-millionth reviewer was so pleased with her buying experience at Lester Glenn Hyundai that her review mentioned a return visit to the dealership once her husband’s Hyundai Tucson lease is up in March.
“As Hyundai continues to build accolades as a brand that delivers great quality cars, it’s refreshing to know that dealers like Lester Glenn Hyundai of Manahawkin are delivering a great buying experience for consumers,” said Hyundai Motor America Sr. Group Manager, Product Public Relations Jim Trainor. “Congratulations to DealerRater on this momentous achievement. We’re honored by the role our brand has played helping the company get to this point and look forward to more shared successes on its continued journey.”
DealerRater will commemorate the two-millionth review with a celebration at Lester Glenn Hyundai of Manahawkin later this summer and award the consumer who submitted the review a cash prize equivalent to the total lease payments of the car purchased.
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Tags: dealer reviews, hyundai