Galpin Ford

Rianna for the win! !! She made our experience at Galpin Ford simply perfect. Rianna was very accomodating and graciously met us based on our availability. She was ins !! She made our experience at Galpin Ford simply perfect. Rianna was very accomodating and graciously met us based on our availability. She was insightful and directed our attention to a solution that was ultimately the best fit for our family. Every interaction was polite and professional, she knows her job well and if efficiency is important to you, Rianna is The One. Thank you for making our experience personable, memorable, and exceptional Rianna! More

Samuel exceeded my expectations in every step of the purchasing process. His excellent communication skills and attention to detail in assuring I had an outstanding customer experience with Galpin Ford purchasing process. His excellent communication skills and attention to detail in assuring I had an outstanding customer experience with Galpin Ford was truly commendable. Thank you! More

Rianna was instrumental in my decision to purchasing my new vehicle at Galpin Honda! Her patience and guidance was a breath of fresh air from the hostile energy I experienced at Goudy Honda. I am so gratef new vehicle at Galpin Honda! Her patience and guidance was a breath of fresh air from the hostile energy I experienced at Goudy Honda. I am so grateful for all her knowledge and support during this next phase of my life! You’re the best Rianna 💖 More

Sam was amazing. I didn’t plan on buying a car that day. Was just looking. But before I knew it he got me an amazing deal with a beautiful car. So attentive and went I didn’t plan on buying a car that day. Was just looking. But before I knew it he got me an amazing deal with a beautiful car. So attentive and went the extra mile!!! More

Working with Rianna Morales at Galpin was one of the best experiences purchasing a new vehicle. I highly recommend her. experiences purchasing a new vehicle. I highly recommend her. More

Samuel is amazing goes above and beyond for his clients and isn’t pushy which is refreshing!! and isn’t pushy which is refreshing!! More

The dealership had an amazing selection of vehicles and the staff was very professional and courteous. Jonathan Ramirez was someone I would recommend friends and family too, he was very patient with my wif the staff was very professional and courteous. Jonathan Ramirez was someone I would recommend friends and family too, he was very patient with my wife and I and helped us get into the vehicle that we wanted. More

Reached out to William after seeing all his positive reviews. He was consistently kind & kept in touch & not pushy. 3 positives. But the experience via Galpin was a slimy as xxxx.. I Knew which exact reviews. He was consistently kind & kept in touch & not pushy. 3 positives. But the experience via Galpin was a slimy as xxxx.. I Knew which exact truck & packages I wanted. He began the search to see what he can do for me. The selection Galpin had in stock was quite pitiful for being the #1 Ford dealer in US. They had 2 trucks available in a Lariat model. Ok. He called back a few hours later saying he might have found 1 in texas. Figuring out if they can trade for it. Find out it’s not available. He says give me until end of day to find something. Calls at end of day saying only way to get me the truck I want & with the current “employment discount* promo is to order the exact truck I want but will take minimum 12-16 weeks to get it. I said I’m not a fan of that option. But let me sleep on it. We’ll connect in the morning. I immediately went online and searched 15 southern California Ford dealerships inventory. Lo and behold. 2 dealers - 3 trucks I’m looking for! I call them both. Start discussing options and what I need. They both send window sticker and pricing. We agree to discuss in the morning once I decide. Here’s the SLIMY part. William calls me first thing in the morning to check in and see if I made a choice. I tell him I’ve found 2 dealerships not far with the truck I want. Asked why I had to do his job. He acknowledged that GALPIN was aware of one of the dealerships yesterday! Didn’t mention to me because his supervisor sent a text to that dealership asking if they’d do a trade and the reply is “ask me Sunday”. Mind you- this is before I contacted the non Galpin Dealership. The supervisors didn’t call the place and try to make a deal knowing their client is ready to buy a $80k truck. Nor did they say “Hey, we can’t get this truck for you, but this place can. We wish it was us selling it but they have it go buy the truck!” They were hoping I’d never find out about the option, or could lose the opportunity just so THEY could MAAAAYBE make the sale. Slimy. As. He’ll. Awful. Management. So when I called William And his management out. I explained I’ve done all the work. Ken Grody dealership was helpful friendly willing to deal and all docusign without me having to come in (Galpin wouldn’t allow this either) I told William. I don’t want to buy from Galpin after the xx and slime his supervisor pulled. Lack of transparency as well. She killed his commission and the deal. I thanked William and bought the KG truck. Happy customer. Galpin knows they’re the biggest but sooner or later bad management and ownership drips down and kills businesses. Customers are spending hard earned money and expect some kind of quality ethical treatment. It’s not a hard ask. Call Ken Grody. You’ll be much happier with the entire experience. More