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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

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Employees
Reviews
Vehicles
4.7
254 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 254 reviews

April 16, 2023

I’m a new car went in for my second oil change today and the service was the same as the first visit Excellent!!!!! Speed!!!! I Will be back in the future. More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, GM, for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We'll tell our team to keep up the great work moving forward. Hope to see you and your Jeep again soon! Take care! :)

Helpful
April 15, 2023

Service manager treats you like family keeps you informed every step of the process Talks to you with respect and takes time to explain Same service manager going on 8 years 👍 More

by Fgigliotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for leaving a review! We're pleased to hear about your great experience working with Jim at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning his knowledge and respect on to him. Glad to hear you felt like family during your service visit. If you or your Jeep needs anything, we're here anytime! Have a wonderful day, and drive safe!

Helpful
March 31, 2023

Service staff is always friendly and helpful. They take care of my vehicle and give thorough explanations on the services provided. More

by ericaspriggs
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
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Apr 03, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Erica, thank you very much for your review! We take genuine pride in the excellent customer service we provide, and we're grateful you consistently experience that during your visits. Glad to hear the thorough explanations on services are appreciated--we'll be sure to tell our team to keep up the great work with their communication. If you need anything, we're here anytime and grateful to assist! Hope to see you again at Ourisman CDJR of Baltimore. Take care!

Helpful
March 24, 2023

Came in for an oil change and left with a brand new Jeep thank you Ms Kathy and Leon and John … thanks a lot for your More

by trice1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your review! We're thrilled to hear about your positive experience working with Kathy, Leon, and John at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on and tell them to keep up the great work. Congratulations on the new Jeep--we hope you love it for years to come! If you need anything, please don't hesitate to reach out. Have a great day, and drive safe!

Helpful
March 23, 2023

Customer service is excellent Vicky, Jim and Rick are very helpful. The cashier can’t remember her name is friendly. Had my Jeep serviced in a timely manner. More

by krismas1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky, Rick, Jim
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Mar 23, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We appreciate the staff highlights for Vicky, Jim, and Rick at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to them and the rest of our team. If you or your Jeep needs anything, we're here and grateful to assist. Have safe travels! Thanks again for your support!

Helpful
March 22, 2023

A person actually answered the phone and Vernando was a man of his word he made sure that the car would work for us he will be my salesman from now on More

by edsplumbing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernando
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Mar 22, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We're glad to hear about your positive experience at Ourisman CDJR of Baltimore. We'll pass your kind words on to our team and tell them to keep up the great work. Congratulations on the new Dodge! If you or your vehicle needs anything, you know where to find us. Thanks for supporting the team, and welcome to the Ourisman family. Take care!

Helpful
March 22, 2023

The staff are always courteous and friendly. They always seem to get me in and out in a timely manner. The waiting area is always clean. More

by mslynn45
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon
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Mar 22, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We're pleased to hear you consistently experience efficient, professional service with Ourisman CDJR of Baltimore. We'll be sure to tell our team to keep up the great work moving forward. Thanks, too, for your feedback on the waiting room. Hope to serve you again! Have a great day, and drive safe!

Helpful
March 19, 2023

The experience was very nice today at Ourisman Jeep. I worked with Kathy McKinney who was delightful to deal with. She took the time to explain everything to me. More

by Jiffykaren
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your review! We're thrilled to hear about your pleasant and professional experience working with Kathy. We'll be sure to pass your kind words on and tell her to keep up the great work. Congratulations on the new Jeep--we hope you love it! If you need anything, we're here anytime. Have a great day, and drive safe!

Mar 23, 2023 -

Jiffykaren responded

Being late when we completed the purchase of a Grand Cherokee Summit, we scheduled a return visit for the Jeep guru to go over all the bells & whistles on the vehicle. Gratefully, our guru was Philip Cooper. Philip went through all of the critical safety features, comfort settings, and the media entertainment system. After adjusting most of the setting with us, Philip ensured we had a thorough understanding of the vehicle. Thank you Philip.

Helpful
March 13, 2023

They work hard at making sure your needs are met and that you're comfortable with your new purchase before finalizing anything if you're ever in need of a new vehicle ask for Kathy McKinney. More

by Mykidsmylife269
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! Excellent customer service is our top priority, and we're grateful it shows. We appreciate the staff highlight for Kathy and will be sure to pass your kind words on. Congratulations on the new Jeep--we hope you love it! If you need anything, we're here anytime. Thanks for supporting Ourisman CDJR of Baltimore.

Helpful
March 01, 2023

I was in and out fast. Knowledgeable staff and friendly. Will return for next service More

by stevekirkpatrick2187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
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Mar 01, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for the five stars! Excellent customer service is our top priority, and we're glad it shows in our friendly staff and professional service. We value your business and look forward to your next visit. If you need anything, please reach out! We're here anytime and happy to help.

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