BMW of Rockville

I was truly displeased with my service. The service representative wasn’t transparent about the services I need and how much it would cost. I also didn’t like that they kept my vehicle over The service representative wasn’t transparent about the services I need and how much it would cost. I also didn’t like that they kept my vehicle over night for a diagnostic test. I completely understand that the dealership can be busy at times but it’s important to communicate with all your customers and be 100% about what needs to be done when customers bring their cars in. I will not bring my vehicle back to Rockville after the experience I had. More

J.C. Rodriguez excellent Service Advisor as always! Service done quickly and as requested. However, had tires rotated and balanced, but tech DID NOT adjust air pressures so front tires had rear pressu Service done quickly and as requested. However, had tires rotated and balanced, but tech DID NOT adjust air pressures so front tires had rear pressures and vice versa. Fixed myself as didn't have time to go back to BMW of Rockville. Very disappointing to be charged over $100 for this service and not adjust tire pressures. Also, got multiple, conflicting walk-around texts from different techs. Confusing and misleading. Kudos to JC Rodriguez for investigating, resolving and taking care of us. Finally, don't like that you are not providing a Loaner Care -- I've bought two cars from Rockville and had three serviced there. Should provide loaner -- MB dealer always does. More

My salesman was awesome he also has a twin who works at the dealership as well .. the dealership as well .. More

William was very helpful in explaining what needed to be done in addition to fixing the recall item. I was given a loaner for the time needed to complete the repairs. done in addition to fixing the recall item. I was given a loaner for the time needed to complete the repairs. More

Good work done to my my vehicle. Greatly appreciated for the time put in my car. Greatly appreciated for the time put in my car. More

Fabulous and Fantastic was the customer service I received and BMW of Rockville, Especially from Jaime Rosenzweig. She Provided Lyft transportation to and fro to the dealership! Much appreciated! received and BMW of Rockville, Especially from Jaime Rosenzweig. She Provided Lyft transportation to and fro to the dealership! Much appreciated! Herman Patterson More

Jared was super awesome! Kept me informed of everything that was going on throughout the process. Made sure I had a ride to my appointment. Great service! Kept me informed of everything that was going on throughout the process. Made sure I had a ride to my appointment. Great service! More

Jarred was very attentive and helpful. He made good suggestions about service options and was clear in his discussion about them. All commitments about pick up and priciywere reliable. Gla He made good suggestions about service options and was clear in his discussion about them. All commitments about pick up and priciywere reliable. Glad to have him as my contact. More

Jarred is EXCEPTIONAL! ! He understands our needs and makes owning our BMW a pleasure. He made calls to get in wheels and tires for us to make sure we could have our X5M50 ! He understands our needs and makes owning our BMW a pleasure. He made calls to get in wheels and tires for us to make sure we could have our X5M50 on the road again quickly. He gets stuff done! Jared is also very easy to get in touch with and he kept me and my wife up to date on progress and completion. We will keep buying and leasing BMWs because Jarred makes the service experience great! More

The service at BMW of Rockville was overall a good experience, with some caveats. Pros: - Completed service in a day, including tire swaps and alignment. - Service rep was cordial. - Provide Ly experience, with some caveats. Pros: - Completed service in a day, including tire swaps and alignment. - Service rep was cordial. - Provide Lyft ride from their center. Cons: - Had to schedule an appt, couldn't just drop off car for service. - First time there, so entrance signs weren't clear, and some entrance doors weren't working, thus a little less convenient. - Tires were dirty looking after service. - After leaving service center, tire pressure monitor triggered. Apparently the tires were not set at a far too high pressure, so I had to correct the pressure and reset the monitor myself. Minor inconvenience, and at least they didn't lose my valve stem caps this time. More