BMW of Rockville

I was very pleased by the service provided by Emmanuel, my service advisor when I brought in my car for an analysis as to why my high beam assist button stopped working. He also supervised an inspection of my service advisor when I brought in my car for an analysis as to why my high beam assist button stopped working. He also supervised an inspection of what additional service my car needed at that time, including spark plugs replaced & oil change. He was attentive and kept me apprised all during the time my car was in service. More

Excellent sales staff at this location in Rockville MD. A b c d e f g A b c d e f g More

I would like to give a special shout-out and heartfelt thank you to Mr. Gregory at BMW Rockville for providing such an exceptional car-buying experience. I submitted a request to view a vehicle at BMW Ro thank you to Mr. Gregory at BMW Rockville for providing such an exceptional car-buying experience. I submitted a request to view a vehicle at BMW Rockville, and Mr. Gregory contacted me the very same day. He promptly scheduled an appointment for me to come in the following day to see the vehicle. From the moment I met him, he was polite, professional, knowledgeable, and genuinely committed to making sure I felt comfortable and confident throughout the purchasing process. Mr. Gregory took the time to walk me through all of the vehicle’s features and even helped me set up the app so I could control and access the vehicle using my phone. He truly went above and beyond when I arrived with only one key for my vehicle. He made the extra effort to locate and obtain the second key from the previous owner, which I greatly appreciated. He also took the time to explain the benefits and perks of purchasing a vehicle through an AutoNation dealership, which gave me even more confidence in my decision. I highly recommend Mr. Gregory to anyone looking for a knowledgeable, trustworthy, and customer-focused sales professional. He made what could have been a stressful experience enjoyable and reassuring. I will always be grateful for his outstanding service and will gladly recommend him to family, friends, and anyone looking to purchase a vehicle. Thank you again, Mr. Gregory, for going above and beyond! More

This is the 4th car I have purchased from your sales person, Tony Yazdi. Tony was easy to work with and I was treated with fairness and respect from the start of this purchase. person, Tony Yazdi. Tony was easy to work with and I was treated with fairness and respect from the start of this purchase. More

Great service. Timely, efficient. Very small thing to note was that when I first arrived, no one attended to me to inform me of where to go or to ask why I was ther Timely, efficient. Very small thing to note was that when I first arrived, no one attended to me to inform me of where to go or to ask why I was there. I had to walk over to someone to ask where I should go even though a few BMW employees were in the vicinity of where I was. Other than that, everything else was great and my car was ready in the time that I was told. Also, thanks for the gift for coming to the recall event - good way of pulling us in. Overall, I was satisfied. More

Jonathan was great. I had a way better experience at Rockville BMW than at Fairfax. I will be returning to Rockville BMW I had a way better experience at Rockville BMW than at Fairfax. I will be returning to Rockville BMW More

Thank you Greg Chery and the finance representative, you were both honest and accommodating making my purchase very enjoyable! were both honest and accommodating making my purchase very enjoyable! More

I am very disappointed with my experience at BMW of Rockville. After accidentally putting E85 fuel in my BMW, I immediately brought it to the dealership for professional advice. After a two-day insp Rockville. After accidentally putting E85 fuel in my BMW, I immediately brought it to the dealership for professional advice. After a two-day inspection, I was told to change the oil and replace a sensor. I specifically asked whether the fuel tank should be drained. The technician told me it was not necessary and that I could simply drive the car and burn off the fuel. I even asked about the cost of draining the tank and was quoted approximately $950, but was again told it was unnecessary. I followed that advice. After the fuel was burned off, the check-engine light came back on. I returned to the dealership and was then told I needed approximately $13,000 in fuel-system repairs. I accept responsibility for the initial fueling mistake, but I am very concerned that I specifically asked for professional guidance, followed the advice I was given, and am now facing a major repair bill. Communication was also disappointing—I waited 10 days for a supervisor to respond. I expected much better service and accountability from an authorized BMW dealership. More

JC and team are the best, great service, they always take amazing care of me and my car! amazing care of me and my car! More