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Lexus of Towson

Towson, MD

4.8
294 Reviews
Call Dealership (410) 769-9400

1040 York Road

Towson, MD

21204

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294 Reviews of Lexus of Towson

July 02, 2023

My service advisor, Scott, is amazing and goes way beyond expected to help his customers. The remodeled dealership is well done. I miss the fresh baked cookies that were a staple until a few years ago. More

by PNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Jul 03, 2023 -

Lexus of Towson responded

Thank you for the great review! We're so glad to hear that Scott provided amazing service and went above and beyond to assist you. We appreciate your feedback and hope to see you again at Lexus of Towson. Safe travels!

Helpful
June 30, 2023

Great customer service , have been working with Andrew in service past few years and he is terrific and a tremendous asset to the dealership More

by Regsklar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jul 03, 2023 -

Lexus of Towson responded

Thank you for the great review! We're glad to hear that Andrew has been providing you with excellent customer service. We appreciate your continued support and look forward to serving you in the future at Lexus of Towson!

Helpful
June 19, 2023

I’ve purchased 3 vehicles from Len Stoler dealerships and it’s always been a pleasant experience. Towson Lexus did an excellent job! Extremely professional from start to finish! My sales person, Jacob Yin More

by Crousefam4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Yingling
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Jun 20, 2023 -

Lexus of Towson responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Jacob and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

Helpful
June 06, 2023

It was clean and a comfortable and friendly environment my visit was a great experience. More

by chesterfox12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 06, 2023 -

Lexus of Towson responded

We're delighted we could welcome you to Lexus of Towson with such a wonderful experience! Thanks for sharing this praise!

Helpful
June 02, 2023

Quick friendly service reasonably priced. Clean and comfortable waiting area. Grateful they provided same day service. More

by California Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 05, 2023 -

Lexus of Towson responded

Thanks for sharing your positive experience with us! We're delighted to hear that you found our waiting area clean and comfortable during your same-day service. The team at Lexus of Towson hopes you'll choose us again in the future. Take care!

Helpful
May 26, 2023

We are very happy with the service at Lexus of Towson and we are looking forward to continue in the future. More

by Rodneyj5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Woods rate 5
Report | Print
May 30, 2023 -

Lexus of Towson responded

It is a joy to have customers like you! The team at Lexus of Towson looks forward to providing more stellar service in the future. Take care!

Helpful
May 17, 2023

Scott Johnson is the best service consultant. Informative, professional, and timely. Great team at Lexus of Towson! More

by Eddie D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
Report | Print
May 17, 2023 -

Lexus of Towson responded

Eddie - It was our pleasure to complete your vehicle's service! Scott and the Lexus of Towson team thank you for your business and wish you safe travels down the road!

Helpful 1
May 15, 2023

This is the second car I have gotten from Lexus of Towson and they have always been great to me. Laura VanVoorhis, Courtney Gué and Jonathan Butler were all very pleasant and just great to work with. I will More

by Craig B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura VanVoorhis, and Jonathan Butler, Courtney Gue
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May 16, 2023 -

Lexus of Towson responded

We appreciate you taking the time to share your experience, Craig! It makes us happy to hear that Laura, Courtney, and Jonathan welcomed you back with such personable assistance during your recent visit to Lexus of Towson. Thank you for your loyalty and we look forward to serving you again in the future for any of your Lexus needs!

Helpful
May 14, 2023

Service department is not very well run. Waited almost 3 hours to patch a tire. Told me I did not an appointment. How does one schedule a nail in the tire appointment ? Then charge you 5 More

by blights.brimmed-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
May 15, 2023 -

Lexus of Towson responded

I am sorry to hear about your most recent service visit. This is certainly not the timely service I expect from our team and I sincerely apologize for the delay in completing your vehicle's service appointment. I would like to learn more about your recent visit so I can assist you in the best way possible. Would you please reach out to me directly? Thank you, I hope to have the chance to earn back your business in the future. Best, Bill Mortimer - Service Manager - 443-632-2927

Helpful
May 12, 2023

I am always happy to work with Monique Wood. She is always kind, courteous and very professional. More

by Karenchill157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Wood.
Report | Print
May 12, 2023 -

Lexus of Towson responded

Thank you so much for leaving Lexus of Towson a five-star review! We are thrilled to hear you enjoy working with Monique, and we will pass your compliments along.

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