Lexus of Towson

Dealer service department did a great job servicing my car and washed it when completed. Service advisor kept me informed during the service. Overall great service. car and washed it when completed. Service advisor kept me informed during the service. Overall great service. More

Excellent customer service, honestly the best experience I had with any car dealership. Would recommend it to anyone asking to buy I had with any car dealership. Would recommend it to anyone asking to buy More

Lexus of Towson is an excellent dealership. I want to thank Joshua for everything he did for us on the new vehicle sale. This is the second vehicle we bought from Joshua and we will buy a third I want to thank Joshua for everything he did for us on the new vehicle sale. This is the second vehicle we bought from Joshua and we will buy a third one from him. More

SYSTEMIC PRE-SALE RECONDITIONING FRAUD EXPOSED ACROSS AUTO GROUP I am a disciplined consumer tracking a documented pattern of deceptive trade practices across the Len Stoler Automotive Group. On August AUTO GROUP I am a disciplined consumer tracking a documented pattern of deceptive trade practices across the Len Stoler Automotive Group. On August 21st, I purchased a 2025 Mercedes-Benz 250 from their Lexus of Towson franchise. I was explicitly assured at the sales desk that a fresh synthetic oil service and a multi-point inspection were completed as part of their standard pre-sale inventory reconditioning. Following vehicle delivery, an analysis of the onboard computer verified the engine oil service was entirely omitted. When confronted, Sales Consultant Donnell Johnson officially admitted via text message that management verified their service department intentionally bypassed the oil change because they calculated the vehicle "did not need it." Furthermore, on October 2nd, General Manager Younes Bekkali issued a formal email statement confirming in writing that the maintenance service was completely omitted. Utilizing verbal misrepresentations regarding essential mechanical services to close luxury vehicle contracts constitutes clear consumer fraud under the Maryland Consumer Protection Act. This complete written text and email confession of maintenance omission has been formally filed as a multi-franchise operational amendment with the Maryland Attorney General's Consumer Protection Division under active Case File: MU-542354 and the Maryland MVA Business Licensing Unit. View the text screenshots attached to this profile. Do not trust the deceptive reconditioning practices of this dealer group. More

The experience at Lexus of Towson was fantastic. Mike C was my salesperson, and he took care of me. He was also the perfect gentleman. He even remembered my EZPass (and put in new mounting strips an Mike C was my salesperson, and he took care of me. He was also the perfect gentleman. He even remembered my EZPass (and put in new mounting strips and mounted the tag). His attention to detail was spot on! Jake F in Finance made the whole process very easy. And Younes B (the General Manager) was fantastic from start to finish as well. Christian helped me with setting up the Toyota app and linking it to my "new-to-me" car. I would definitely come back to this dealership to purchase another vehicle! More

I brought my car in for 60,000 mile service and I am extremely pleased with the friendly service and taking care of all my needs. Thanks Particularly to Scott my service advisor extremely pleased with the friendly service and taking care of all my needs. Thanks Particularly to Scott my service advisor More

The service experience at Lexus of Towsen is always fantastic. Andrew Woo is Great!! His ability to communicate with the customer is exceptional. fantastic. Andrew Woo is Great!! His ability to communicate with the customer is exceptional. More

Love the Service Ive received both times Ive been Serviced , Brandon Scott very nice, polite and Knowledgeable. Serviced , Brandon Scott very nice, polite and Knowledgeable. More

Josh was excellent to work with. He understood my needs and worked remotely with me to close the deal while I was at work and get my wife the car she wanted! This is a great example He understood my needs and worked remotely with me to close the deal while I was at work and get my wife the car she wanted! This is a great example of how easy a dealership experience should be in 2026. Thank you very much. More

As usual, things went very, very well. I was kept informed by Ilias the entire way. My work was completed right in time. I was kept informed by Ilias the entire way. My work was completed right in time. More