Matheny Motors

I rarely leave negative reviews, but my recent experiences with this service department have been extremely disappointing. I own a relatively new GMC truck that began developing a vibration durin experiences with this service department have been extremely disappointing. I own a relatively new GMC truck that began developing a vibration during braking. At approximately 41,400 miles, I was told the brakes and rotors were severely damaged and needed replacement, resulting in a repair bill of approximately $1,300. What surprised me most was that the truck's brake monitoring system still indicated over 80% brake life remaining. I authorized the repair expecting the underlying issue to be identified and corrected, but I never received a clear explanation as to what caused the failure. Only weeks later, brake system warning messages began appearing. After another inspection, I was informed that the brake calipers were sticking and needed to be replaced, along with another set of brake pads, adding roughly another $1,000 in repair costs. My biggest concern is that if sticking calipers caused the original brake and rotor damage, why wasn't that issue identified during the first repair? Instead, I am now facing additional repairs shortly after spending a significant amount of money to fix what I believed was a resolved problem. Unfortunately, this was not my only negative experience. During another service visit, I brought the truck in for an inspection sticker, oil change, tire rotation, and recall work. I was notified the vehicle was complete, paid for the services, and left. I later discovered that only one recall had been performed and none of the other requested maintenance services had actually been completed. The response I received was essentially that I would not be charged again for work that should have been done correctly the first time. Mistakes can happen, but what has been most frustrating is the lack of accountability, communication, and concern for the customer experience. Between the repeated service issues, unexpected repair costs, and multiple return visits, my confidence in this service department has been significantly diminished. I hope management reviews these issues and takes steps to improve both diagnostic processes and customer service. As a customer who invested heavily in a GMC truck, I expected a much higher level of service and professionalism. More

What can I say , other than if you want to get a quality car , and a great car buying experience , Matheny motors is the place to go !!thank you Matheny for making us feel like part of the family car , and a great car buying experience , Matheny motors is the place to go !!thank you Matheny for making us feel like part of the family More

Anthony V at St Mary’s location was great to work with! He made all my requests known and gave me the easiest biding experience I have ever had when buying a car! Highly recommend!!!! He made all my requests known and gave me the easiest biding experience I have ever had when buying a car! Highly recommend!!!! More

After test drive I found the car's listing was misleading. Car was more expensive than similar cars I've seen listed but had obvious problems. Seller specifically mentioned good tires and brakes, misleading. Car was more expensive than similar cars I've seen listed but had obvious problems. Seller specifically mentioned good tires and brakes, however tires would barely pass an inspection and need replaced and noticed issues with the brakes during the test drive. I hope no one makes the mistake of purchasing vehicles from this dealer without test driving first. I would've been paying $2-3000 more for a vehicle and immediately having to replace tires at the minimum as well as possibly having to work on the brake system. More

Great Sales Staff, Great Service Department, everything top notch , will return many times , convenient to downtown, restaurant close by top notch , will return many times , convenient to downtown, restaurant close by More

I looked for a Brownstone Metallic suburban. I has one flight and two rental cars to arrive at Matheny Motors in Parkersburg, WV. My purchase is exactly what I wanted. The dealership’s service was Five flight and two rental cars to arrive at Matheny Motors in Parkersburg, WV. My purchase is exactly what I wanted. The dealership’s service was Five-Star. Thank you again More

The sales associate (Anthony Venarchick) was very helpful and found the exact auto that I wanted with all the features that I wanted. He also gave me a good trade in price on my GMC. and found the exact auto that I wanted with all the features that I wanted. He also gave me a good trade in price on my GMC. More

My sells lady was great and she worked very hard to get me the deal I wanted.Everyone that was working with her worked very hard also me the deal I wanted.Everyone that was working with her worked very hard also More

Very knowledgeable, professional, and respectful. Brad Anderson treated me like a friend instead of just another customer. Great dealership! Highly recommend them! I will go back. Anderson treated me like a friend instead of just another customer. Great dealership! Highly recommend them! I will go back. More

Always work with me to get me what I need ! And very nice staff pleased to do business with them in the future very well recommended staff pleased to do business with them in the future very well recommended More