Parker Lexus
Little Rock, AR
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Dealer/Owner needs to hire enough drivers to pick up & deliver cars for maintenance; staff responsible for customer service should be trained better! Communication to car owners is not very good. The prob deliver cars for maintenance; staff responsible for customer service should be trained better! Communication to car owners is not very good. The problems lie with the top down. I receive more communication wanting me to buy a new car rather than asking how they can serve customer better. I will be interested to see if anyone calls me after what I have written. By the way, this is my 3rd Lexus! The driver Mary is wonderful. Robin is improving although we had a rocky start. It is also difficult to really speak with someone, which says to me the staff needs to be increased to give staff enough time to communicate with the customer. More
Robin gave excellent customer service! He was timely and efficient! I appreciated his oversight with my repairs. He clearly communicated each step d the process! Also Collin was very He was timely and efficient! I appreciated his oversight with my repairs. He clearly communicated each step d the process! Also Collin was very helpful and nice!’ More
Mr. Paul Kimbrel and the team were helpful, informative and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself. and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself. More
The salesperson lied to me about the purchase of a Lexus RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a sc RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a scam. More
Justin and Jorge are the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best! More
Shane was AWESOME as always. He was patient, kind, kept me informed and very courteous. I always receive OUTSTANDING customer care when he assist me He was patient, kind, kept me informed and very courteous. I always receive OUTSTANDING customer care when he assist me More
Always a great experience from the time I arrive till the time I leave. I feel very welcomed . Robin Berry loves what he does. I love his ties. Damon Cooper is my salesman. He always likes to get a good sto time I leave. I feel very welcomed . Robin Berry loves what he does. I love his ties. Damon Cooper is my salesman. He always likes to get a good story out of me. I just love what the do. I feel very safe in my car. I don't think I will ever drive anything else but a Lexus. Randy Lann introduced me to Mr . Parker. I feel very confident when I send a friend or a family member through these doors. I was in the furniture business for many years. We built our business on customer service and relationships. Please take my word for it and you will see the difference yourself. I am proud to have their name on the rear of my car. More

