Parker Lexus

I went to Parker Lexus to just look at a vehicle I saw online and no intentions of purchasing today. I got the opportunity to speak with the general manager, Bruce Gilby and he was very helpful and went online and no intentions of purchasing today. I got the opportunity to speak with the general manager, Bruce Gilby and he was very helpful and went above and beyond to help me. He set me up with Jesse Pastor, a salesman that was incredible!!! Jesse was very patient and knowledgeable. Jesse went above and beyond and I truly see why he was salesman’s of the year last year!!!! I had an awesome purchase experience even though I wasn’t planning to purchase that day but when you have a wonderful experience from the greeting when i walked in the door to sales, finance and the lady that showed me about my vehicle it was evident that this was the place where I needed to purchase. Jesse and I talked about new vehicles and he showed me one that fell in love with!!! From Bruce to Jesse to Easton to Emily, I couldn’t have asked for a better experience and the 3 hour drive to Parker Lexus was worth it!!! I also want to mention Bruce the general manager checked with me during the entire process and stopped by the finance office to see me before he headed out as I was finishing up. Again I can’t say enough about this team that helped with my buying experience!!!!! Thank you, thank you and thank you!!!! More

Very easy to work with and the salesman are very professional. The salesman was very responsive and open. professional. The salesman was very responsive and open. More

Dealer/Owner needs to hire enough drivers to pick up & deliver cars for maintenance; staff responsible for customer service should be trained better! Communication to car owners is not very good. The prob deliver cars for maintenance; staff responsible for customer service should be trained better! Communication to car owners is not very good. The problems lie with the top down. I receive more communication wanting me to buy a new car rather than asking how they can serve customer better. I will be interested to see if anyone calls me after what I have written. By the way, this is my 3rd Lexus! The driver Mary is wonderful. Robin is improving although we had a rocky start. It is also difficult to really speak with someone, which says to me the staff needs to be increased to give staff enough time to communicate with the customer. More

Took car in for scheduled maintenance was please with the service and informed on future service that would be needed service and informed on future service that would be needed More

Robin gave excellent customer service! He was timely and efficient! I appreciated his oversight with my repairs. He clearly communicated each step d the process! Also Collin was very He was timely and efficient! I appreciated his oversight with my repairs. He clearly communicated each step d the process! Also Collin was very helpful and nice!’ More

Mr. Paul Kimbrel and the team were helpful, informative and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself. and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself. More

Very good experience and high quality vehicles. Friendly sales staff and jous an overall good experience. Friendly sales staff and jous an overall good experience. More

The salesperson lied to me about the purchase of a Lexus RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a sc RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a scam. More

Justin and Jorge are the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best! More

Shane was AWESOME as always. He was patient, kind, kept me informed and very courteous. I always receive OUTSTANDING customer care when he assist me He was patient, kind, kept me informed and very courteous. I always receive OUTSTANDING customer care when he assist me More