Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelley Auto Mall
Decatur, IN
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 302 reviews
August 15, 2025
Went above and beyond to make sure all our questions were answered and to explain anything that we fully didn't understand. Very knowledgeable and courteous, taking care that our wait time for the paperwork answered and to explain anything that we fully didn't understand. Very knowledgeable and courteous, taking care that our wait time for the paperwork was minimal and getting us out the door with our purchase quickly More
by FELIX1103X
Verified CustomerAugust 01, 2025
Local , done business with before . Friendly people, answered my questions . Got my truck back when promised . Missed estimates by $500 but the a/c works correctly . Friendly people, answered my questions . Got my truck back when promised . Missed estimates by $500 but the a/c works correctly . More
by LYNNJKOHNE
Employees Worked With
July 31, 2025
My salesman was very professional and the whole staff were great my car I love those I have a few problems going on were great my car I love those I have a few problems going on More
by CYNTHIA_CHANDLER99
Employees Worked With
July 29, 2025
Friendly staff and Luke our salesman took time to help us before and after the sale. Had a good experience in buying our new Voyager LX. before and after the sale. Had a good experience in buying our new Voyager LX. More
by Mark
Employees Worked With
July 24, 2025
Great dealership to do all your automotive needs from sales to service. Excellent company to work with. sales to service. Excellent company to work with. More
by Tom Rash
Employees Worked With
Other Employees :
Nicholas Sordelet
July 21, 2025
Very friendly and courteous salesman,also quick response time to text messages. Looking forward to a good relationship going forward. I’ll see how they handle the warranty work as I have some loose parts on time to text messages. Looking forward to a good relationship going forward. I’ll see how they handle the warranty work as I have some loose parts on the steering column. More
by KNMWILL
July 18, 2025
The service desk staff was nice. I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call woul I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call would have been nice. They had a black one but my interior is brown. But when the appointment was made, we were told they had the part. They were able to accommodate me on a different day and they took me to work and then delivered my vehicle to me at work when it was finished. More
by SHELLYBOWEN
Employees Worked With
Dan Simon
July 14, 2025
Our salesman Luke was very helpful and willing to find answers to all our questions. Overall a positive experience. answers to all our questions. Overall a positive experience. More
by jtduncan4
