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Envision Ford of Duarte

Duarte, CA

Overview
Employees
Reviews
Vehicles
4.2
628 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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1031 N Central Ave

Duarte, CA

91010

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Showing 628 reviews

September 26, 2025

The service department are quick, fast caring employees that provided professional customer service. I'm happy More

by MARIO31166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin, Tony and another guy who's name I don't know sorry.
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Sep 26, 2025 -

Envision Ford of Duarte responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Envision Ford of Duarte to be a positive one. Please don't hesitate to reach out if you need anything else.

September 26, 2025

Polo provided timely, honest, considerate and comprehensive customer service for what was my first experience at this dealership. Because of this, you’ve got yourself a future repeat customer. More

by jeffchudnofsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo Hernandez
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Sep 26, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 26, 2025

Bate and switch. refused to remove an added warranty tht I didnt want or need More

by abel8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Comacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Aguire
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Envision Ford of Duarte responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 24, 2025

Process was smooth and easy. Axel did a great job and was very knowledgeable. Once we agreed on terms I was out of there very quickly. More

by dhanks2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel
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Sep 24, 2025 -

Envision Ford of Duarte responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

September 23, 2025

I’m done with this dealership. My service ticket was requested with Pollo but was grabbed or stolen by another person. The service was exceedingly expensive. A problem reported co More

by Bobbie moon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin
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Sep 26, 2025 -

Envision Ford of Duarte responded

Bobbie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out.

September 23, 2025

Everyone was great. It was my first time buying a car and I am glad I went here. Mark the sales manager was a tremendous help broke everything down and made it easy to u More

by valenzuelaadam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Near, Nareg
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Sep 23, 2025 -

Envision Ford of Duarte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 23, 2025

Polo is great! Just wish the drop-off process was more streamlined and efficient. This a reflection on management and not Polo. More

by SANDRABORDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo
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Sep 23, 2025 -

Envision Ford of Duarte responded

Thanks for sharing your thoughts about your experience with Envision Ford of Duarte. We appreciate your business and hope to see you again soon!

September 22, 2025

Richard was very helpful and informative . He took care of everything I requested and was very pleasant to work with . More

by lutzyboy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Comacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Envision Ford of Duarte responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Envision Ford of Duarte. We look forward to having you as one of our valued customers for many more years to come!

September 22, 2025

Polo was outstanding. Took my car in for a Coolant leak on a non appointment and had it ready by C.O.B. He kept me in the loop as to what needed to be done and what time t More

by PASVASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polo (service dept)
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Sep 22, 2025 -

Envision Ford of Duarte responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Envision Ford of Duarte!

September 22, 2025

Rico is the best service worker there. He always is very knowledgeable and honest. Give that man a raise More

by FJC1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Report | Print
Sep 22, 2025 -

Envision Ford of Duarte responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Envision Ford of Duarte!

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