Herb Chambers Ford of Braintree

Justin was super helpful. He made things for this stressed out teacher during the first week of school sooooo much easier. Highly recommend Herb Chambers Braintree and specifi He made things for this stressed out teacher during the first week of school sooooo much easier. Highly recommend Herb Chambers Braintree and specifically working with Justin-he was patient while I explained the problem with no knowledge of cars besides D means go and R means go backwards and was still able to figure out-and solve the issue-and quickly! More

Not customer focused. All they care about is their profit. The new change of hands has definitely contributed to a cold non personable atmosphere. Cindy was great. The s All they care about is their profit. The new change of hands has definitely contributed to a cold non personable atmosphere. Cindy was great. The systems don’t hold all the history so an issue I got fixed that repeated in 4 short years and shouldn’t have wasn’t covered bc there was no information in the new system on the work that was done. Pathetic. No discounts offered other than $100 that covered the taxes, no let’s work with you, we are sorry this happened again. No loyalty program for long time loyal customers. I had to call them with updates and apparently the manager never made himself available to Justin. I Miss Cindy. The price was transparent that was the only positive. Their work is usually great, and the timing they get things done. Despite the repeat issue, their mechanics are great and I trust them. I gave them a 2 because of the overall customer experience not the work done. I am going to think long and hard about bringing my car for service there after 10 years and buying another car from them. More

Keith and Brandon were Very knowledgeable, friendly and effecient they answered all of our questions effecient they answered all of our questions More

Antonio was very helpful to get my 2025 Ford Maverick ready for delivery within the same day. Great salesperson. to work with!!! ready for delivery within the same day. Great salesperson. to work with!!! More

I have had vehicles serviced at HCF of Braintree since this dealership’s founding. It has been highly reliable and going there has always been a pleasant experience. this dealership’s founding. It has been highly reliable and going there has always been a pleasant experience. More

Derek took care of my truck quickly and professionally. The mechanic Bob is fantastic! Always a pleasure to deal with. The mechanic Bob is fantastic! Always a pleasure to deal with. More

I’m not a big fan of wasting a lot of time in dealerships and I have to say from start to finish Herb Chambers in Braintree was easy to work with, very friendly, and considerate of my time. And our sales per and I have to say from start to finish Herb Chambers in Braintree was easy to work with, very friendly, and considerate of my time. And our sales person, Nate, was awesome.!! More

Knowledgeable people good communication when other situations arise always on time when promised very happy with people and service situations arise always on time when promised very happy with people and service More

The service department is outstanding! They went go above and beyond. From out of the state and they help us during our trip. They went go above and beyond. From out of the state and they help us during our trip. More

Very professional and generally transparent operation, in a sea of buyer uncertainty that swallows whole, the leasing/buying of new vehicles. Let’s be blunt doing any purchase remotely has become a zero in a sea of buyer uncertainty that swallows whole, the leasing/buying of new vehicles. Let’s be blunt doing any purchase remotely has become a zero sum commodity like transaction. My salesperson Keith demonstrated a knowledgeable ethical level of service. Thanks Keith More